Empress Luxury Lines

707 Words3 Pages
The background of Empress Luxury Lines case involves a computer technician named Kevin Pfeiffer, who informed an employee Mr. Antonio Melendez, that it appeared top management found a way to pay for the computer system upgrade that he requested two years ago. The origin of the dilemma stemmed from problems incurring with the computer system when it was damaged by a power surge from a powerful thunderstorm from the evening prior. When this occurred, Phil Bailey, who was the supervisor over Kevin Pfeiffer was instructed to inspect the damage to the computer system from the storm and provide a detailed report back to him. After the request was made, Kevin reported and instructed Phil that the damage to the underground wires and computer circuits could be repaired for approximately fifteen thousand dollars. Phil Bradley did not appear happy with Kevin’s discoveries, and instructed Kevin Pfeiffer to go to into the reception area while he called Roger, the company’s chief financial officer, and also Antonio superior. At the conclusion of the phone call, Phil called Kevin back into his office and provided him detailed instructions to dig up nearly all of the underground cable and wire; then take it away prior to the arrival of the claims/insurance adjustor. Following through with Phil’s instructions would result in a damage estimate of roughly five hundred thousand dollars, being is much higher than the amount Kevin estimated based on the original estimate. Phil’s reasoning for providing the specific guidance to Kevin was to simply help acquire the insurance funds for damage to the current system and also assist covering the costs of a new system. In response to Phil’s instructions, Kevin who was just recently hired and still technically on probation refused to carry out the task. Antonio congratulated Kevin for his refusal, though in the end, it did not really
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