The impact of communication on own work: communication with others eg colleagues, people who use services, children; supports the development of effective relationships, helps to build trust; aids understanding of individuals’ needs; prevents misunderstandings; supports the development of own knowledge and skills 1.3. Explain why it is important to observe an individual’s reactions when communicating with them. The importance of observing others’ reactions: verbal communication eg tone, pitch, silence; non verbal communication eg body language, facial expressions, eye contact, gestures, touch; to understand emotional state; know if information has been understood; when and how to adjust communication method; recognising barriers to communication 2.1. Find out an individual’s communication and language needs, wishes and preferences. Communication and language needs of individuals: home language; preferred method; sensory difficulties; preferences based on eg beliefs, values, cultural variations, age, gender; additional learning needs; physical disabilities 2.3.
Explain their own philosophical approach to counselling Where I am in my training I feel that I have a good understanding of the person centred approach to counselling. At the moment I don’t feel I have a deep enough knowledge of the other theories to relate to them. Person centred approach appeals to me for a number of reasons; firstly I believe that each person has within them the ability to become the best possible version of them. I feel that this is an important part of the theory. “The actualising tendency refers to the tendency in all forms of organic life towards more complex organisation, the fulfilment of potential, and in human beings, the actualisation of the whole person including the persons self” (Merry 2002).
Finally, emotional intelligent managers would make in-depth decisions with a keen awareness of sentiments in each employee. First of all, a growing body of the relationship between leadership effectiveness and emotional intelligence has been argued widely. To identify the importance of emotional intelligence in successful management, it is fundamental to define the nature of leadership. Locke (2005) argued that good leadership is not only regarded as the ability to improve followers’ job satisfaction, but also refers to build a conscious to employees about the goal needs to be reached and an explicit thought of current process. In essence, these two requirements are involved in emotion management.
1.3 Explain why it is important to observe an individual’s reactions when communicating with them. It is important to observe an individual’s reactions when communicating with them asyou can learn a great deal from studying someone's reactions while you are talking to them. Their facial expressions and body language may tell you whether they agree or disagree with what you are saying, and whether they are fascinated or bored by the conversation. You can then use this information to inform how you proceed with the conversation. Also people with learning difficulties can sometimes only communicate using their bodies so being able to read their reactions is important.
Emotional Intelligence Assessment Nathalie Conti Grand Canyon University: MGT-605 December 14, 2012 Emotional Intelligence Assessment According to Goleman (1998), emotional intelligence (EI) is the “capacity for recognizing our own feelings and those of others, for motivating ourselves, and for managing emotions well within ourselves and in our relationships.” It also refers to emotional, personal, social and survival dimensions of intelligence, and is concerned with understanding oneself and others, relating to people, and adapting to and coping with immediate surroundings to be more successful when dealing with the demands of everyday life. This paper will summarize this writer’s EI quiz results and determine ways these will assist
Goldman defines emotional intelligence as knowing your/someone’s feelings and using them to make good decisions in life, being able to manage moods and control impulses and being motivated and effectively overcoming setbacks in working towards goals. Daniel Goldman firsted looked at the brain to see how the brain helps emotions. He found out that there are three parts of the brain; the reptile brain, the limbic system and the neocortex. He found out that in basic life functions like breathing, monitors motor functions, control reactions, movement and behaviours that are repetitive, predictable and rarely constructive. This shows that your brain helps with emotional intelligence and emotions play a critical part in teaching and learning.
The person wants something, feels discomfort, and or has feelings or thoughts about something. In deciding to communicate, the person selects the method or code which he or she believes will effectively deliver the message to the other person. The code used to send the message can be either verbal or nonverbal. When the other person receives the coded message, they go through the process of decoding or interpreting it into understanding and meaningful. Effective communication exists between two people when the receiver interprets and understands the sender’s message in the same way the sender intended it.
The characteristic of counselling is based on the relationship built (rapport) between two or more people either professional or non-professional, which aims to apply to psychological theories by using different sets of counselling skills such as the core conditions, core skills or micro-skills. The term counselling can have a variety of meanings, whereas in some cases it can be associated with problems that are related with feelings, emotions and negative past or present experiences. The simple way to define counselling skills is a communication skill that creates self-environment whereas the speaker feels safe to find their organismic self. A person who offers counselling skills will be providing support and guidance to the other person in order to aid them to reflect and explore their own feelings and clarify conflicting issues and finding alternative way in dealing with their problem(s). So that, those skills will allow the speaker or client to decide what to do next rather than have someone else to make decisions for them (introjection of values).
The victims of discriminatory abuse could get less favourable treatment than other people because they are different. Indicators that discriminatory abuse is taking place could be that the person withdraws themselves from society because they feel are being discriminated against, or the victim could become stressed due to getting less favourable treatment which could then lead to health issues such as lack of sleep or ulcers. Domestic Abuse This is when there is a pattern of abusive and controlling behaviour within a relationship through which the abuser seeks power over their victim, which also tends to get worse over time. The abuser is not always a partner; it could be an ex-partner or even family members, although it is only considered domestic abuse if the victim is over 16 years of age. The main indicators of domestic abuse could be that the victim has unexplained injuries that could have been done by the abuser.
Also non-verbal types of communication can be taken the wrong way as people interpret messages wrong as they don’t have tone of voice to direct them or the fact that people often use short hand when texting which can be misunderstood. In professional places we often use acronyms that can make understanding conversations difficult. In meetings where parents and carers are present it is important not to use there acronyms as it could cause an alienation of the parents and carers who we really need to keep onside. I have attended meetings where I have felt out of