Ken Melrose: Making the Grass Greener on Your Side Francesca Maria Fernandez Florida International University Abstract Faced with a major financial burden in the 1980's that threatened the success and overall survival of the organization, the Toro company, was becoming more and more accustomed to lawsuits due to inherent hazards associated with using their machinery. In 1983, Kendrick B. Melrose took over as CEO and was able to overcome his company's financial plummet by turning to empathy for an answer. He developed an approach called “Alternate Dispute Resolution” to deal with the accidents or serious injuries associated to their products. The new approach suggested that the company would now show empathy by personally talking to the customers affected by their products to understand what happened, instead of going straight to the legal process. Ken Melrose believed that if there was a situation where someone was ready for a fight and you looked them in the eye and genuinely said, “I am very sorry this happened,” it almost instantly takes the animosity out of the equation.
The abovementioned encapsulates the essence that internal customers are one of the most important keys to a company’s success. Motivating and engaging the workforce entails planning for the advancement and/or changes in responsibilities to best suit both the organization and employee skills, talents and desires. In this way, both the business and the employee benefit from this symbiotic relationship. What’s ironic is that approximately ten years ago when I was completing my graduate studies, the same issues that are troubling today’s employers are the same issues we were encountering then. I’ve had the greatest opportunity of serving our country proudly for over 20 years in the U.S. Marine Corps.
Part 1 The CEO of Mighty Telecommunications, Sharon Wentworth, meets with the new VP of HR, Thomas Brody. Sharon points out to Thomas that many administrative HR functions have been automated or outsourced in the last two years. She wants HR to bring more value to the business and asks Thomas to transform the HR department. She asks Thomas to begin by working with the sales department. After the meeting, Thomas decides to develop a highly skilled team of strategic partners (SPs) who will build strategic business partner relationships with the company’s business leaders.
Case Analysis Paul at Plastec has found himself in a tough predicament because he is the first HR manager in a booming company. Paul has the opportunity to take this company to the next level if he can get and keep the required manning. Our learning team will be conducting an analysis on what skills sets Paul could be in need of when hiring a new person to assist him, which employment laws are most important to Paul, what Paul’s #1 priority for training will be, how important it is to update job descriptions for managers and three possible recruiting methods for Plastec workers. Paul has been trying to manage the HR department independently and it is creating many issues. The demand for more products puts demands on more employees which ultimately puts more demand on the HR department.
Almost all aspects of modern society are able to exist because of electricity. In fact, most societies would go into a negative state if electricity was no longer available. Due to these reasons, it is our undertaking to be there when we say we can and to never leave a client scared waiting for help. Law Abiding With the speed of information and the public access to private organization’s tax and credit records, it is very important for all businesses, to conduct business within the limits of the law. Our service technicians are required to increase their education in the electrical field annually.
Business Research Process Sean Trowbridge RES/351 January 3, 2012 Business Research Process I’m employed by a company that distributes high end cosmetic brushes to makeup and cosmetology retailers. We distribute a line of brushes that have changed little in the last 40 years. However despite a stabilized product line, our company is involved in a substantial amount of predictive studies in an attempt to stay ahead of trends. As with many industries, the beauty industry is a difficult one to stay current in. There are always new contenders attempting to create and sell the consumers on the latest trend it makeup application.
Audit Plan: Keystone Computers & Networks, Inc. Kandi Conard ACC410: Auditing Jess Stern May 21, 2012 Audit Plan: Keystone Computers & Networks, Inc. Auditing for every company is a very vital part of business. The planning of an audit entails a lot of work on both the auditor’s part and management of the company. An auditor can never know too much about a company and they need to know exactly what the company is looking for in regards to what services are to be performed. First of all, the auditor must develop an audit strategy which will tell them many important things they need to know about the client.
"Competition among business divisions" over which one had the "youngest" receivables "has stimulated the posting of memo entries in advance of actuals," Folk, the revenue operations chief, wrote in a 1997 e-mail quoted in a lawsuit later filed by an MCI partner. "In time this practice became more the rule than the exception." Folk admitted in a deposition that this had led to "fudging" the age of receivables on MCI's books. What was in it for employees? "They get to keep their jobs."
Throughout his illustrious career he has demonstrated greats amounts of courage to persevere in difficult situations. One great example of Lee’s courage came with his decision to join Chrysler. He reflected on this time period that “to save the company, I had to lay off some workers, sell off our European division and close several plants (Iacocca, 2013).” It takes a courageous person to take on the position of CEO for a struggling company that needs to get things turned around. After taking the job it takes strength to then make hard decisions to lay off workers and make large organizational changes. When you add that during this time Lee also asked Congress for a 1.5 billion dollar loan it is easy to see how he emulates the word courage.
He involved his senior management team as well as his employees in decisions that affected the growth and future of the business. Employees demonstrated high levels of self-efficacy as their opinions and input were valued and rewarded by Jerry Meyers. Following a change in leadership, serious problems emerged and the 30 year old family business rapidly