Egovernment Primer Essay

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e-GOVERNMENT PRIMER

October 2009

ACKNOWLEDGEMENTS This e-Government Primer was originally produced as an online e-Government Toolkit by Internews and was peer reviewed by Kerry McNamara and Randeep Sudan. It was later converted to document form by Ana Carrasco and Mather Pfeiffenberger. Jane Treadwell edited this initial version of the Primer extensively and added new material. Lila Hamdad provided further help in updating the links. Final editing and formatting of the Primer were carried out by Tim Kelly and Mather Pfeiffenberger. infoDev thanks them all for their contributions.

GLOSSARY A Access to and the Delivery of Public Services E Efficiency in the design and delivery of government services, internal and external P Productivity of businesses, citizens, and employees T Transparency and Strengthening Democracy

To cite this publication: infoDev/World Bank, 2009. e-Government Primer, Washington, DC; infoDev/World Bank Available at http://www.infodev.org/publications

Table of Contents
Chapter 1: Overview .............................................................................................................. 1
What is e-Government?..................................................................................................................1
Introduction .......................................................................................................................................................... 1 Definitions of e-Government ................................................................................................................................ 2

Theme I: Delivering Public Value through e-Government ....................................................... 5
Chapter 2. Value and Impact of e-Government................................................................................5
Access to and the Delivery of Public Services and Information...

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