Restating what the speaker has said makes certain that there is a common understanding between the listener and the speaker. Active listening can also give the speaker confidence that the listener is interested in what the speaker has to say. When people are in conflict, they often contradict each other. This tends to make people defensive, and they will either lash out or withdraw and say nothing more. However, if they feel that people are really attuned to their concerns and want to listen, they are likely to explain in detail what they feel and why.
It is also important that I speak slowly and clearly, using terminology that is at a level the individual can understand. If I raise my voice when speaking it could cause an individual to become upset or agitated. This could result in them losing confidence in my ability to help them with their daily life. It is important to build relationships with each individual which will help me to know how they are feeling and also be able to read their body language. 1.3 Ways in which the environment may help communication are things such as good lighting, background music, relaxed and happy environment.
Always be sensitive and understanding, you may have to adjust or adapt what you want to say by ensuring you say it the right way to convey your message, your feelings or ensure opinions are expressed clearly with no misunderstanding without giving offence to the individual. As a practitioner you should provide encouragement to children and parents, reassurance and any necessary information. Some individuals are quite confident to voice their feelings or opinions openly, others may be less able to express their views. If the latter you may need to observe body language, facial expressions and what they don’t say to show you how they are feeling so that you can use this to communicate effectively with them. Another reason it may be hard to verbally communicate is if English is not their first language and you will have to use body language and maybe actions, especially to help the children understand what you are saying, and also speak very clearly in a friendly tone.
1.1 Identify causes of conflict at work (12) According to a study by Bell and Hart in 2000 and 2002, there are 8 causes of conflict. Conflicting resources, conflicting styles, expectations, goals, pressures and roles, different personal values, and unpredictable policies. Poor management can cause conflict in the workplace. If the team don’t know the boundaries and goals, or if they are unclear of what job they are supposed to be doing, they will start to clash. I think this was the case in my workplace, due to naivety and lack of confidence.
They are both similar because in both situations you have to listen, be patient and take turns in speaking. You have to listen to and understand the responses, reply to the responses and try not to judge people or stereotype them on the responses they give. Care Value Base “The care value base is the range of care values that care practitioners apply in their work, based on beliefs about the correct ways to treat service
There is functional conflict and dysfunctional conflict and it is in management’s best interest to identify potential conflict before it happens, so that it can be managed effectively. Functional conflicts are conflicts that are constructive in nature and create stimulating thoughts and problem solving within a group or team through exercises called devil’s advocate or debates. These functional conflicts are actually quite healthy for an organization because it supports company goals and objectives as well as improves performance. On the contrary, dysfunctional conflicts can be extremely harmful to an organization because it can hinder group or team performance. Dysfunctional conflict usually starts when two or more team members don’t get along, are not willing to work together and it is most often personal.
Supervision are a great communication tool with staff. From my experience of supervising staff, I became aware that the staff tend to raise issues which are essential for the safety of the staff or the people we support. For example, one of my staff team raised some concerns around a hoist and said that the hoist was not working effectively and therefore puts at risk all staff and people we support at risk. These kinds of concerns are important for the managers to be able to act upon them swiftly. It is pivotal to develop a good rapport with the staff and build a trusting relationship otherwise the supervision is not effective.
There are numerous anxieties in the human services staff, but burnout has to be one of them. You have your cons and pros when working in Human Services. It can be amazing and demanding at the same time. A huge amount of effort, not keeping under control, and harmonizing between family and occupation can cause the surroundings to become tense. The purpose of this paper is to assess suffer exhaustion; explain some of the person, ethnicity, clerical, administrative, and community encouragement factors that bring about burnout.
Non-verbal communication can help but be careful when using hand gestures as they may be the same in a lot of cultures but may be very offensive in another always research. Distressing situations are a part of life we can not always avoid them such as the death of a family member or friend, but we can try and help the person through the distressing time by showing that you are there if required if they would like to talk or that you are able to get somebody else to talk to like another colleague, friend or relative, but without putting pressure on the person as this could cause more distress or agitation. Be aware of your own body language in these circumstances and approach them in a calm, open and non threatening manor make eye contact and show you are willing to
Unit 1 Activity 1 List the different reason service users may communicate with others. Individuals reasons for communicating with us can be for expressing needs such as needing the toilet or a drink, it can also be for reasurance, to express feelings such as concerns or to simply ask a question. Individuals also use communication to make friendships, share past experiences with each other and generally socialise. Explain how communcation affects relationships in the work setting: Service users Communicating with service users is a big part of understand the individual and their needs, not being able to communicate with carers can be very frustrating for the service users and leave them feeling frightened and isolated. Finding