b) Individuals using the service and their carers Effective communication is vital between carers and the residents. This enables you to build a relationship with the people you care for and will ensure they feel safe and trust you to look after them. Communication is also needed so the residents can tell you how they are feeling and what their needs and wishes are. Aiii Identify three ways of finding out the communication and language needs of an individual. For each method, describe how effective it is at establishing the needs of the individual.
Effective communication and interpersonal interaction between individuals is important in all situations in society, such as in health and social care settings such as hospitals, nurseries and care homes. Both theories of communication can be taken across into health and social care settings to help communication and interpersonal interaction between health and social care professionals and service users be as effective and as possible. The first theory I will be talking about is the communication cycle which i discussed in P2. The communication cycle is a type of code that requires you figuring out what the other person is trying to say and what their behaviour means. This theory would allow service users and health care professionals to communicate more easily and effectively.
Aiv Explain why it is important to find out about an individual’s: a) Communication and language needs It is important that you make sure that you are able to communicate with people you support in the best way for them. b) Wishes and preferences For the best way to meet their needs. Av Explain how good communication can have a positive effect on the way a social care worker interacts with: a) Colleagues If you have good communication skills with your colleagues they will be more likely to want to
Unit 1: Promote Communication in Health & Social Care 1.1 Identify the different reasons people communicate People communicate in order to convey their needs and express their feelings and concerns. This also allows for information, ideas and experiences to be shared, questions to be asked and is an important part of socialising and building relationships with others. 2. Explain how communication affects relationships in the work setting Communication in the work setting can be between colleagues, clients and their families. It can be used to express the person’s needs and helps to develop trust and establish good relationships between care givers, clients and their families.
4.4 Describe the strategies that can be used to clarity misunderstandings. The strategies you could use are gaining trust by building up a repour with the individual, asking the individual for clarification (ask if they understand), repeating (asking the same question in different ways if required), summarise (ask if they understand what was meant when speaking to them) asking other people (family health care professionals) if the person in question has the capacity to understand the communication. 4.5 Ways of accessing extra support or services may include:- Consulting with the individuals GP to obtain any relevant information. Individual’s families and friend are one of the most reliable ways to obtain
Promote Good Practice in Handling Information in Health and Social Care Settings. WORK BOOK-Unit 1(SHC 31) Unit 1 (SHC 31)- Promote Communication in Health, Social Care or Children’s and Young People’s Settings Unit aim: This unit explores the central importance of communication in such settings, and ways to meet individual needs and preferences in communication. It also considers issues of confidentiality. Credit value-3 Level 3 This workbook covers the following elements: Learning outcomes: There are four learning outcomes to this unit1. Understand why effective communication is important in the work setting 2.
Unit 1 P1 Developing effective communication in health and social care. 2014 Introduction This booklet will consist of effective communication in a health and social care environment, it will consist of everything we have recently learnt during our lessons. Health and social care settings include: Hospitals, nurseries, care homes etc. Service users include: Patients, the elderly, children, babies. Communication is important as we will be engaging in conversation with service users as a health and social care professional to create a comfortable environment to allow the service user to trust and open up to the professional, as well as communicating with colleagues and mangers.
Communication and Values “Communication is the way which information is passed on or exchanged between carers and between carers and clients in health and social care organisations” Edexcel Vocabulary Sheet A good way of understanding how to communicate affectively is to use the communication cycle. Sends Message (Person A talks to person B) Seeing & Hearing (Person B hears the message) Understanding (Person B understands the message) Returning Message (Person B responds to the message) Seeing & Hearing (Person A hears the response) Understanding (Person A understands the response) Good communication is important because it helps you build relationships with different people, it helps boost your confidence and self-esteem
1. Identify the different reasons why people communicate (1.1.1) The main purpose for communicating is to get your point across to others. This is important in my job role so that I can gain an understanding into each individual’s life learning about their background, interests and opinions; this will allow me to give the best person centred care I can. Communication is also used to express feelings and thoughts 2. Explain how communication affects relationships in an adult social care setting (1.1.2) When working in a care setting communication is very important.
Unit1 M1: assess the role of effective communication and interpersonal interaction in health and social care with reference to theories of communication The two main theories of effective communication set out by Michael Argyle, which shows the six cycles of communication using the two-way-process and Tuchman’s theory of group communication. Michael Argyle (1925 – 2002) - The purpose of the communication cycle is to ensure that all individuals understand how the message is given effectively and allows care professionals to decide whether the message is getting across in a health care setting. In each stage of Argyle’s theory, it ensures that the communication adapts effectively throughout the process where the message can be changed via using non-verbal communication or sign language to meet the individual. The six cycle of communication includes: * An idea occurs * A message is coded * The message is sent * The message is received * The message is decoded * The message is understood Through interpersonal skills of interaction during the six stages of the communication cycle, the advantage of it allows health care professionals to reflect and understand what is being said and show active listening where they’ve checked if their ideas have been understood with the other individual. The good thing about this theory it allows care professionals to change and adapt to the communication style to meet the individual’s needs and preferences.