Ebay Business Model and Strategies

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1. Discuss the business model that eBay has been using? EBay comprises of different businesses. Its largest contributor of revenue according to the article is its eBay Marketplaces followed by PayPal, then Skype and other businesses. Although its businesses may differ but the underlying business model is the same. EBay’s business model is that of a “middle man”, “go between” or facilitator. EBay uses its Marketplaces, PayPal, Skype and other technologies to enabled people to carry out particular transactions. EBays main strategies are to increase number of newly registered users, increase the number of users that regularly transact using the platform and to increase volume and value of transactions conducted by each active user. To achieve the above EBay is strategically constantly improving it capabilities to achieve its strategies and thereby increase its revenue. To make the business model sustainable eBay is always improving system reliability, website convenience and accessibility, the quality of search tools, reliability of delivery and payment, level of service fees and community cohesion, interaction and size as the business model relies on the customers consistently using the Marketplace. To this effect EBay has been driven to acquire certain businesses and introduce new facilities to help in improving its capabilities. For example, the acquisition of PayPal intended to improve the payment process, the acquisition of Skype intended to increase interaction between users and the introduction of the Detailed Seller Ratings (DSR) intended to create a way of grading sellers and assuring buyers. In conclusion, eBay needs sellers and buyers to continue to use its marketplace platform as the business model is based on the need for continued transactions through it. 2. Discuss how social media has helped eBay to grow. Using Neighbourhoods, a

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