Easycar.Com Essay

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easyCar.com Case Study Executive Summary EasyCar.com is a subsidiary of EasyGroup, a conglomerate of companies that aim to provide the lowest cost products in a variety of service industries. Birthed out of the idea that easyCar could follow the same business model as previously successful easyJet, founder Stelios Haji-loannoa set in place a highly aggressive financial goals that matched his flamboyant personality more than reality. While trying to remain true to its mission statement from the beginning, EasyCar soon veered off the road with anything but simplified products, service and price. In their attempt to streamline how people rent cars, they forgot to realize why people rent cars and in effect did not offer “outstanding value for money”. Making large purchases of brand new vehicles (Mercedes A-class), it gave an indication to many in the industry that the business model for EasyCar may be completely off course. Stelios was going to have to use some creative innovation to get easyCar in a position. Situation Analysis 1 Environment 1 Economic conditions and trends Based in the UK and operating within five European countries, easyCar was going to have to compete against well-established, customer approved brand name car rental companies. Compared to the EuropCar’s massive fleet of 220,000 cars, EasyCar had only 7,000 to operate from 46 locations. The model required that the fleet be active practically 90% of the time. The late 1990s thru the early 2000s produced many new business models that relied on the use of the Internet. EasyCar saw a way to try to capitalize on a way to save labor costs thru Internet bookings and actually charge its customers for contacting a customer service representative thru the phone. At this point, the car rental industry still relied on one on one customer interaction

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