Duane Reade Case Analysis

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OPTION 2 – RESEARCH PAPER ”EVERY NEW DUANE READE IS A DEPARTURE” CASE STUDY ANALYSIS VIVECA WHITE KELLER GRADUATE PROGRAM MANAGING ORGANIZATIONAL CHANGE SEPTEMBER 19, 2012 ABSTRACT This paper will analyze one of many organizational changes implemented at Duane Reade pharmaceuticals. Each organizational change appears to take the mega drug store chain steps further from its original installation and description as a drug store. Through this review the paper will discuss recommendations of change models that may possibly serve as the best course of action to make the changes more productive on more than one level. INTRODUCTION “EVERY NEW DUANE READE IS A DEPARTURE” Change within an organization is always good but the merit of the change is based on who the good will benefit. A successful change will leave few rocks unturned and general satisfaction for the majority. The above title is a caption for an article written to discuss an innovative change to the physical appearance of the Duane Reade store of the future. With consideration to the pharmaceutical industry as it has been historically presented to society, Duane Reade and other pharmaceutical chains appear on the scene like industry monsters. What began as a family-orientated, customer service friendly organization has developed into a major convenience store chain with a pharmacy in the back. This latest decision that has changed the look fo the flagship store in lower Manhattan has taken the objective of the meaning behind the name of the organization to a different level. Below, we will discuss this organizational change, diagnose its drawbacks and determine what possible methods of change can be applied to address the prevalent issues. In July, 2011, Duane Reade presented their new state of the art design flagship store in lower Manhattan in New York City. A managerial change

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