This helps to reduce the possibility of mistakes being made. It ensures appropriate care service delivery. It is important to communicate with your colleagues, so that all targets and outcomes are met. Effective communication is important so that yourself and the service user fully understand eachother. This includes using words, feedback, action, body language and gestures.
To be a good non-verbal communicator they should have positive body language by making eye contact at points during the conversation, smiling, having good posture, use positive facial expressions and maybe use hand gestures or head movements to express their true meaning. They must also be able to read others body language and interoperate how they are feeling, for
1.1 Communication is a way of giving and receiving of information between people whether this is by verbal and non verbal means. Effective communication is a two way process, ensuring that the correct message is sent, received, and also understood by the other parties. People communicate for many different reasons: to express feelings and needs; to help to build relationships; to socialise; to ask questions; to receive information and instruction; to share knowledge; to share opinions. 1.2 Communication is a vital part of being able to develop a relationship with a resident. Communication needs to clear and person centred as this will help build and maintain a healthy and balanced relationship between support worker and resident, without this basic skill the relationship will be severely hindered from the start.
Each team member shares information about their role and can highlight any problems or positives regarding the service user * Relationship with the service user. This is a one on one relationship. You have to listen and observe while delivering care. You have conversations and ask how they are and what they need. This is the most important relationship to establish and maintain because the service user needs to be able to trust you and feel safe.
* Behave ethically- comply with legislation, industry regulation, professional and organisational codes, show integrity and fairness. * Build confidence- ask the other person to explain things if you don’t understand. Once a person
Understand person centred approaches for care and support Person centred values is a theory developed by Carl Rogers that trusted the innate tendency (known as the actualising tendency) of human beings to find fulfilment of their personal potentials. An important part of this theory is that in a particular psychological environment, the fulfilment of personal potentials includes sociability, the need to be with others and a desire to know and be known by other people. It also includes being open to experience, being trusting and trustworthy, being curious about the world and being creative and compassionate. It is important to work in a way that encourages person centred values so that a person feels free from threat, both physically and mentally. This environment could be achieved when being in a relationship with a person who was very understanding, accepting and genuine.
Will promote confidence and will also help gain friendships. * Promoting choices and rights It will help an individual to think and do things for themselves encouraging them to be in charge of their own safety.
The therapist needs an attitude of “I’ll accept you as you are.” The therapist must always maintain a positive attitude to the client at all times. Empathy: The ability to understand the other person at a deep level. It involves being able to put yourself in the other person’s position, and understanding them in their own terms, having the ability to understand sensitively and accurately but not
It creates a good working environment for both staff and the individuals we support, it can help all involved to relay messages to one another and other professionals to help the individuals we support, giving confidence and trust. Outcome 2 Every Individual is an individual and should be treated so. However in some circumstances this may be difficult to overcome immediately. You need to establish if an individual is deaf/mute, or suffers from other disabilities which may impair there language and or communication skills. These can be overcome when you make an effort to establish the needs of an individual.
I make sure that I am clear on instructions, times, dates or location and if appropriate I like to have it written down. I aim to make positive and lively conversation to promote the interest in conversation. It is important to be confident as if you are nervous you can sometimes create barriers making communication difficult. Eye contact shows that you are listening and are interested in what the person has to say. I try to be polite and friendly in order to create trust, people feel that you are approachable and tend to communicate better when they trust you.