Demonstrate how to establish the communication and language needs, wishes and preferences of individuals Communication is a two-way process and effective communication requires everyone involved to be able to express their own thoughts and messages and to understand the communication of others. It is also important to establish a level of formality required as not everyone wants to be called by their first name, some will prefer to make appointments rather than just “turn up”. It is also useful to be aware that written communications can be daunting for some people, a home-setting link book is a good idea, but you must check that
Some other means are written letters, telephone calls, emails, picture cards and even interpreters. Also sometimes the best ways of communication are the old fashioned ways like face to face spoken communication. By using different means of communication it can empower individuals to promote their own rights and views. There are also lots of different needs that have to be met as well as lots of different ways to communicate. Needs such as Deafness which will have its own method of communication such as the use of sign language or picture cards or written
People want to get views, wishes and information across to others for all kinds of reasons. Sometimes this can be essential or even life saving in the case of giving someone a warning if they are in danger. It can be vital to make a persons quality of life better if they are communicating that they are in pain or it can be to make emotional contact with others to express feelings. 1.2 Effective communication affects all aspects of working in adult social care settings. This can be anything from communicating with residents and finding out their wishes or needs to talking to doctors, social services and other outside support.
2.1 To find out the language needs and to find out how to communicate with people in your care you can find out by asking them, ask the key people, ask colleagues, read their files or you could get the relevant information from past homes or hospitals. 2.2 Some of the factors you may need to consider when trying to communicate with others could be their age, if you are trying to communicate with a child it might be easier to kneel down to their level and keep eye contact. Always be aware of your body language someone in the care system might find it difficult to communicate with people so always make sure that your body language is easy to read always assess their body language as well so that you can gauge their emotions and respond appropriately. I think it is important to make the young person aware that you are listening to what they are saying and that your concentration is fully on them and the issue at hand, a scared child could find
They may be unhappy, or feel uneasy about talking to you. You will need to follow this up. - To make sure that you release what you had to say; A v Explain why it is important to find out about an individual’s: a) communication and language - to make sure what kind of communication will you use - verbal, writing, gesture - to make sure what language the person is using b) wishes and preferences - Knowing the wishes and preference is important to may feel comfortable in our presence A vi Explain how good communication can have a positive effect on the way a social care worker interacts with: a) colleagues - You can discover some information about communication
It is also very important to be aware of the immediate needs of the person you are communicating with for example if they are experiencing some form of personal crisis, they are upset, unwell or excited to ensure they feel valued and supported. Each of the people I need to communicate with may need that communication using different methods for example written reports for managers and social workers, emails, forms and letters for Ofsted, teachers and other professionals. The young people I work with need me to communicate with them in language they understand, not using terminology and jargon that confuses them and means they ‘switch off’ and do not listen. Knowing my audience is important so I can adapt my communication effectively; for example with a good friend I may be upfront and blunt, however with my manager I would want to speak with more respect. Good effective communication requires there to be trust and respect within the relationship.
This also involves the support worker communicating clearly and openly with other members of staff, the manager and other professionals so as to make sure that the best possible care is provided and that this is done so reliably. Not doing so can mean that communication doesn’t work and this in turn means that working relationships break down and as well as misunderstandings and communication barriers are created. Outcome 2 Be able to meet the communication and language needs, wishes and preferences of individuals 2. Decribe the factors to consider when promoting effective communication : One of the first factors to consider when promoting effective communication is the individual’s needs and preferences such as the individual’s preferred spoken
It is important to watch individual’s reactions to make sure they are not saying yes but feel uncomfortable with the situation. If the individual has trouble communicating you should observe their reactions to make sure that they are comfortable with what you’re saying or asking of them. It should always be explained to the individual that they have a choice. 2. Understand how to meet the communication and language needs, wishes and preferences of an individual 3.4 Explain why it is important to find out an individual’s communication and language needs, wishes and preferences To find out an individual’s language and communication preferences you should make yourself familiar with the service users care plan, speak to colleagues, superiors, the
By completing this unit you should know * The different methods used to communicate. * How to listen and respond to another persons concerns * What factors can affect and alter communication * Ways to overcome barriers * The skills necessary to communicate effectively * The different records used in a care setting * How to handle confidential information * Your own role in completing and accessing information When completed this book provides evidence across other units which your assessor can aid you with. Think carefully before you address questions – one word answers are not a positive way to demonstrate your knowledge The way we communicate with people can drastically alter the quality of care we give them. A well-chosen look or word can make a huge difference to someone feeling vulnerable or depressed. So can a badly chosen one.
Aiv) a) Its important to find out about an individual’s communication needs and language needs as every individual is different and needs different kinds of help. Getting to know your resident - in my case as a care assistant. It is vital as they could have a speak impediment and could need assistance or could be in pain. If you don’t know your resident you wouldn’t know what to look for if they was in pain or discomfort. b) Misunderstanding mistakes could be prevented, for example when you have a better understanding of your resident’s you have a better insight about the individual’s (religious and cultural beliefs etc…) this means you can give effective communication.