For example two employees will be given a situation where one employee will be required to enact a customer and other will play the role of employee. By enacting the two parties the employees will understand the actual situation that they will have to face while working in the organization. By continuously practicing the different situations the employees will be able to understand their jobs better and provide better services to the customers. Moreover continuous practice before the actual job will prepare them to handle different situations in the
An outline of what is meant by ‘agreed ways of working’. The term ‘agreed ways of working’ relates to the way an employee must work and the rules that they must adhere to. As an employee you should work in a way that is clearly set out in the job description – this will then mean that you know what areas of care you would be responsible for and those that should be reported to a higher member of staff etc. Bi) What is it? An outline of what is meant by ‘agreed ways of working’.
Project 1 Explain how, when working, you would find out what was expected of you and what work standards would be expected of you. How would this knowledge impact on the ways in which you organise your time and manage your work tasks? When working in a workplace I would firstly be expected to find out what the relevant industry standards are and what the organisational goals are within their workplace. I would find out what was expected from the job description that has been assigned to me and a thorough explanation on the job description so that both my employee and I are clear on what is expected by me. Also having a clear understanding of customer expectations and values is essential, as they are important to meet the demands and thus assists the organisation in achieving their personal goals.
Welcome New Supervisors This manual will effectively demonstrate to the appropriate methods for performing job duties as a supervisor with this company. Each practice will be explained in detail with practical examples for every situation. These practices are a necessity for employment with this company. If you have any questions or concerns please direct them to your immediate supervisor or your HR manager for clarification. Demonstrating Communication Skills Rue, 2004 "Communication is the act of exchanging information.
Before you do supervision with an individual for the first time, I come up with a supervision agreement with the individual so that we are both aware of what is expected from each other during supervision. The purpose of supervision is for the employer and the worker to have a one to one meeting so that they can reflect and evaluate on their work practice. When doing supervision it is important to discuss the workload of the individual, training needs, skills and
Abstract Employers implement retention strategies to manage employee turnover and attract quality employees into the organization. Retention programs focus on the relationship between management and their workers. Competitive pay, benefits, employee recognition and employee assistance programs are all part of a company's attempt to maintain employee satisfaction. Human resources specialists utilize feedback they receive from exit interviews and focus groups to improve employee relations and reduce turnover. Transitional development issues plague corporate America daily with the ability to hire and retain quality people; costs associated with training new hires, and conversely seek avenues in improving employee dissatisfaction.
The process is ever evolving and designed to identify and prepare for current and upcoming openings in the organization. His goal is to target retention activities on key talent, maintain a capable talent work pool, fill vacancies in key roles, and reduce labor cost all while maintaining overall productivity. This is done using himself, his team, and executives to study and analyze statistical trends and historical data. The information he gathers is reviewed to forecast future needs, talent availability, and potential talent problems based on volume and growth or a lack thereof. He places a focus on “right job” placement planning and realizes adjustments must be made as he goes.
Components of the job analysis include: Job description that gives the organization a summary of the functions and requirements needed to successfully perform the position. This will include the name of the position. What are the major duties to be performed? What percent of time will be devoted to certain tasks? What standards of performance are expected?
The methods used for measuring employee skills are on the job and prior training, reference and resume screening, and assessments ("How Employers Screen Applicants", n.d). Screening for applicants that already have basic skills relative to the job desired would be the best methods for this company. Another method used for measuring these skills is performance evaluation. Based on information gathered and result logged we can evaluate and determine ways to improve individual employees as well
Workplace Motivation Stephen Hahne PSY 320 01/22/2014 Christine Page Workplace Motivation Retail companies implement different strategies to motivate their employees. These strategies are intended to improve employee performance, well-being, and overall job satisfaction. In turn, the company hopes to reduce employee turnover, provide better customer support, and increase employee loyalty. This paper will examine how various motivational strategies affect productivity in the workplace. It will include an explanation of the organization's efforts to improve performance, employees' resistance to increasing productivity, and management's philosophy of motivation and its practices.