Secondly, a manager must also be able to relate to employees and guest to create a successful work environment and experience for the guest. Lastly, managers should always make sure that guest feel personally welcomed and everything in the facility is working and running smoothly. 7. What are some things to observe in both the front of the house and the back of the house in the early stages of your career? During the early stages of entering into a career in the hospitality industry you want to be sure to observe and learn a lot through observation of the managerial and the physical organization.
This will ensure that goals are met and high quality service is provided to external customers. 2.1 Describe the products and services offered by own organisation to internal customers Internal customer service is service provided to internal departments in our organisation or to employees in our organisation but a different department or to our service providers or suppliers who work with us to complete certain tasks and achieve certain goals within the organisation. By helping our colleagues and other departments, we are helping the company / organisation succeed. It also helps you develop your personality. Our organisation deals with all the areas of work or service in the (____________) and the (______________) that I work for is (______________).
This type of communication within B&M is probably the most important as it is the most common type of communication used and is vital in making sure that important business deals can be made and so customers and clients feel secure and can create an understanding with the company. With verbal communication one of the types of information that is given through this method is customer advice. Customer advice is used in verbal communication as it is the most effective, and the easiest way to give a message to a person in the company. Things like showing a customer a product or explaining to them the features of a product are used in this, the purpose of verbal communication within B&M are to convey information on the simplest and most efficient format when required and when it is best suited. And the purpose of helping customers get information on the products is to make sure they have the best understanding of what they are purchasing and that it is good for the companies reputation of creating an honest and helpful image that customers can rely upon when purchasing from.
Balanced Scorecard Organizations and upper-management often use a Strengths, Weaknesses, Opportunities, Threats, and Trends (SWOTT) analysis model to concentrate on the company’s competitive advantages, their possibilities, evaluate how to improve susceptibilities, and avoid coercion. Organizations depend on SWOTT analysis to remain successful in their industries. For a business to be successful and sustain their performance, the entity is obligated by their external environment to generate strategic objectives and constantly evaluate its vision and mission. Organizations must reflect on their mission and vision frequently to assess each for validity, consistency, and making sure the objectives are components useful to the desired vision. Businesses require a tool to measure the execution of objectives.
Human Resource Management Week 1 Assignment 1. Why do you think is it important for HR to be a strategic partner to the business? HR is an important strategic partner to any business, because it identifies the needs and future needs of the organizations that they are representing. HR is a direct connection to the employee, management and the organization ultimate goals. These ultimate goals are met by the basic functions of HR which are planning, organizing, leading, and controlling.
Job analysis is the foundation for all assessment and selection decisions. To identify the best person for the job, it is crucial to fully understand the nature of that job. Job analysis provides a way to develop this understanding by examining the tasks performed in a job, the competencies required to perform those tasks, and the connection between the tasks and competencies (U.S. Office of Personnel Management, n.d.). Our recommendation at this time would be that this company has a clear job description stating what the job entails and qualifications for the job. This will attract talent that meets and could possibly exceed the company’s
What roles do managers and leaders play in today’s environment? There is a direct connection between the way people view their managers and the way they perform. Strong leadership is imperative for shaping an organization into a force that serves as a sustainable business advantage (Kumle, 2006). On the other hand, management is the process of working with people and resources to accomplish organizational goals. Great managers do those thing both effectively and efficiently (Bateman and Snell, 2009).
Staffing at Tanglewood James Cochrane Human Resource Planning Staffing at Tanglewood Tanglewood is an organization that maintains the importance of utilizing and implementing essential elements that are crucial in the development of an effective organizational strategy. By aligning human resource initiatives with organizational strategies, Tanglewood displays its ability to be a successful organization that is able to effectively unify its corporate culture in a way that positively influences its productivity and profitability. In this report, the Staffing Organizations Model as outlined by Staffing Organizations, Heneman, Judge, & Kammeyer-Mueller (2012), will be used to make recommendations to Tanglewood’s senior management and their practices towards centralizing staffing practices in their company. This report will do this by effectively highlighting elements of the model such as Organization, Organization Strategy, Human Resource (HR) and Staffing Strategy, Staffing Policies (Support Activities, Core Staffing Activities), and Staffing system and Retention Management strategies. Organization As clothing, appliances, electronics, and home décor items are their main selling feature, Tanglewood is comprised of a chain of general merchandise stores.
Tanglewood wants to ensure that the company’s most important assets i.e. its employees are utilized in the most appropriate way that will coincide with the organizations well established foundation and culture. The organization feels there absolutely must be a workforce of committed, qualified individuals who will help carry the Tanglewood philosophy into the future. The goal of Tanglewood is to create and establish a centralized staffing strategy that will be enforced in all locations .Our goal as Human resource specialists is to advise which staffing level and strategic staffing decision is necessary in order for Tanglewood to attain this goal. Identification of business strategy/goals: Tangle wood’s business strategies and goals are focused on providing value to the customers, shareholders, and employees.
Unit 20: Unit code: QCF Level 3: Credit value: Human Resources in Hospitality R/601/0495 BTEC National 10 Guided learning hours: 60 Aim and purpose The aim of this unit is to enable learners to gain knowledge and understanding of current issues, responsibilities, policies, procedures and legislation applicable to human resource in hospitality businesses. Unit introduction The hospitality industry is frequently referred to as a ‘people business’. The customer expects to be served by people who are bright and confident with good personal skills. The employer wants people who can quickly acquire the skills and knowledge to do the job. Matching these needs is the role of human resources.