Task A Supervision Notes As an experienced social care worker you have been asked to mentor a new social care worker. You plan to use a supervision session to explain about the duty of care and how this helps to protect individuals from harm and abuse. Prepare a set of notes to help you in this supervision session. In the notes, you must include an explanation of: Ai What is meant by the term “duty of care” It is a legal obligation to provide care and support to vulnerable adults. The social care worker must do everything they can to keep the service users safe from harm, injury and abuse.
Unit 1 Principles for implementing duty of care in health, social care or children’s and young people’s settings 1 Understand how duty of care contributes to safe practice (a) What it means to have a duty of care in one’s own work role A duty of care is a legal obligation to all Health and Social carers and professionals who have to act in the best interests of individuals and others, also not to act or fail to act in a way that results in harm. This duty of care can be a general implied minimum standard of care or can be outlined in different codes of practice or guidelines in various legislation. This duty of care can also be more specific and defined in specific legislation for example Equality Act 2010 or the COSHH regulations 2002. Carers and employers have to ensure that this duty of care is practiced and achieved. Employers adopt this duty of care into their training and operating procedures so it is central to how they conduct their practice.
INTRODUCTION TO DUTY OF CARE IN HEALTH, SOCIAL CARE 1.1 As a care worker, you have a legal obligation to adopt a ‘duty of care’ approach towards the people within your service. You are required to work in the best interests of the people using the service which includes maintaining their safety and wellbeing. 1.2 It is important to carry out duties that are in own job description and that you are competent. It is also necessary to regularly update own knowledge and skills in order to uphold and provide the care standards that are in accordance with the codes of practice of the care setting. This includes the use of any available resources such as hoists for the moving of residents and ensuring training is up to date by attending all relevant courses.
These standards are guidelines, policies and procedures that we are expected to follow, that identify the quality of care we are expected to achieve and deliver. By understanding these standards, a social care worker can reflect on their practice and identify areas for
Customer service is very important in part of a business’s activities. What does a customer service programme consist of? 1. Standards 2. Training Standards and training are very important for the employees to maintain as these are the two things that are essential to ensure that the service is maintained at the necessary level to keep the customers happy.
It is also their responsibility to delegate tasks, monitor employee performances and ensure that the team is productive and efficient. A leader is someone who acts as a role model figure in a group of people and leads by example. They generally have a strong understanding and knowledge of the task at hand, but are
General Social Care Council (GSCC) Codes of Practice: These set out the standards of practice that everyone who works in social care should meet. With regard to handling information the Codes state that: -Social care employers must have written policies in place to help social care workers meet the GSCC’s Code of Practice for Social Care Workers, including policies on confidentiality. - Social care workers must protect the rights of the people they support, including their right to privacy. - Respect confidential information and be able to explain their workplace’s policies about confidentiality to the people they support, their family and friends. Question 1b (Weighting: 5) Summarise the main points of legal requirements and codes of practice for handling information in health and social care.
The term also refers to the care plan, to implement agreed ways of working when following the care plan. In the working setting you need an agreed way of working with the employer, to make sure that tasks are sustained correctly and completed. You have a contract with the employer but also the employer also has a contract with you. For example you have a duty to take care of the company by working; your boss has to take care of you as well. 2.
Explain how performance management works Performance management is successful when the expectations and obligations of employees align with the strategic plan of the organisation. Performance management should ensure that employees’ behaviour and outputs are consistent with the long term goals of the organisation and that the two complement each other. If an employee is not meeting the objectives set out by the strategic and operational plans, then it is up to the HR manager to performance manage the employee to fit into these plans or seek employment elsewhere. Therefore, performance management is not only a way to ensure that employees are supporting the organisation towards its strategic goals, but also a way in which an employee can develop skills and learn more about their own career goals. 3.
Organization work towards a common goal according to the type. When a supervisor plans around what that goal is then the employee can work towards the goal. Supervisors should be able to schedule effectively in order to succeed. I know that in my current position this is a very important factor and one I must do effectively. A supervisor must know the needs of customers and be able to schedule around that need.