Communication between colleagues is essential, so that it ensures a continuity of care for the client, and all staff are aware of the current needs of the client. 1.2 Explain how effective communication affects relationships in the work setting. Within the care setting I communicate using: Communication books, Handovers with Colleagues, Staff meetings, and super visions with my team leader. All these was of communicating help with work relationships between yourself, other staff and tenants. The staff are always up to date with anything new with the tenant ie medication changes, And the tenants know they are being cared for correctly by all staff.
HR management and line management must work together at all times to ensure that all their common deliverables are successfully met. However, HR management has many unique functions and tasks. These are the main roles of the HR manager: • providing guidance and advice • providing service • creating and implementing policies • advocating for employees” (Youssef, C. (2012). Human Resource Management. San Diego, CA: Bridgepoint Education, Inc.) Providing guidance and advice The first person that congratulated me on getting my new job was the HR representative.
I am happy to use visual aids and also to communicate by example, therefore if I am discussing an issue with the domestics I will quite happily show them what is required and how to achieve the desired result to ensure there is no misunderstanding. It is also vital that I listen to their suggestions and ideas and act upon them if they are appropriate. 1.2 Explain how to support effective communication within own job role. Within the care setting I and other staff members use many methods to support effective communication. Communication books, handovers between every shift and also through shifts, monthly staff meetings, meetings with healthcare professionals such as
This is so we can reduce mistakes and hopefully stop problems from occurring, it also helps to ensure the highest level of personal care can be given. This must mean that information given in the various forms of communication is clear, to the point, accurate, informative and non-judgmental. Using these guidelines for communication all colleagues can work better together towards the same goals for the service users. Some ways I currently use effective communication in my job is by using the house communication book, service user’s daily diaries, staff meetings, handover briefings, 3 or 6 monthly personal reviews or even just asking things quickly with shift leaders or key workers. * An explanation of why it is important to observe an individual’s reactions when communicating with them.
I received an induction training course when I first joined the company, which provided me with specialized training relating to my job role sector. I receive regular supervision with my line manager, where I can discuss any problems, and get support when required. I can also request additional training if required, and my manager can highlight areas where she thinks I would benefit from further training in. I attend regular refresher courses in training, so that I am up to date with the current legislations and policies required for my role. I treat all service users with respect and dignity, and my work practices reflect and promote equal opportunities.
It also allows us to have the opportunity of interacting with each other which always reflects a positive outburst. There are different job roles in the office and it’s important that everyone knows what they are doing and fixating on their priorities so it doesn’t become striving to distinguish who does what. 1.9 Describe how to follow organisational procedures when making a telephone call. When I’m making a phone call I think it’s good to follow organisational procedures as it gets you in routine of what to say, usually I will start by introducing myself “ good morning / afternoon , my name is La’Toya .. “ Then I would state which company I am calling from and ask the candidate / client if they have time to talk “I am calling from a company called Caleeda, Is this a good time to talk at the moment”. If the candidate says yes then I would continue and tell them what the call is regarding then have all the questions ready that I need to ask
We were in the lunch room at my work place, which is a retail store called “Nordstrom Rack”. I thought it would be perfect, because employees are always going in and out of the room. Also, the different conversation topics that come up are amazing. Since at work it is more of a casual dress type of setting, people feel more comfortable speaking to each other in a more casual manner than they would if they worked at a law firm and dressed up in a suits. We wear jeans, and a uniform lime green t-shirt, and at my old position which was at the “Nordstrom” everyone wore suits and dressed in heels including myself.
Mission/Vision Statement Innovative Widgets takes pride in its customer relationships and strives to communicate clearly and to resolve all customer complaints within 24 hours of receipt Innovative Widgets recognises that our customers are the number one priority. We commit ourselves to providing seamless communication across all departments and each representative vows to see customer problems through to resolution. Policy and Procedure for Gathering customer information, conducting Market research and managing record and data Purpose The purpose of this policy is to gather customer information and conducting market research to identify customer needs and how the company will manage and record customer data Scope The scope of this
From the private interview to town hall meeting, we are building our personal power or personal fascination in the corporation so that every colleague knows this figure. To be a top manager, the conceptual and technical skills are essential, but we could not ignore the importance of human skills. In this simulation, we learnt the rudimentary of human skills in the corporation to lead, communicate, coordinate and control the behavior of other individuals. We also learnt that a high need for power is especially importance to a manager, to build the credibility in the corporation and hold a high power. We could do the decision like hold town hall meetings, build a coalition of support and clarify organizational value.
I would write down and date my complaint clearly and to the point so nothing is missed out and doesn’t cause confusion or even fill out a complaint form. I would then report it to the management and hopefully it will be resolved. If it still isn’t resolved i would then speak to my volunteer coordinator about the next steps to take. 3.2 Explain the procedure for handling a complaint in your workplace. As above i would write down all relevant information, dates, times, names of the people involved and the complaint.