TLIP4001A ASSESSMENT ACTIVITY 1: How can examining future opportunities and directions help towards the contribution of a shared vision and values for the workplace, and the shaping of business goals and objectives? A customer service delivery plan is a strategic and tactical plan for achieving marketing objectives. It is a detailed document that determines how new business will be acquired and how the existing customer base will be maintained and strengthened. Customer service delivery plans are not just about targets and how to achieve/exceed these targets. ASSESSMENT ACTIVITY 2: Why is it necessary, as part of the planning process for customer service teams, to review previous performance and successful approaches and to identify factors affecting performance?
Organizational change processes are theories that can be applied in the business world. Carefully planned businesses changes are helpful because the theories have been carefully prepared and researched. Business owners should consider business trends to stay competitive in today’s economy. The staff mayt need to learn new skills or modify job duties. Because management and boards oversee businesses, they should carefully examine the impact of any change on the business.
By doing this then the Company Q leadership can institute changes corporately as well as locally because they would then have an understanding the unique situations that each store has to contend with in each of the different communities. An added benefit of Company Q establishing and instituting a culture of social responsibility, will be in recruitment of talented individuals who are looking for companies that understand the importance of social responsibility in the communities in which they
The strategic plan will help provide better, more targeted service to its clients and will be more specific on how the company will go about achieving company goals. The strategic plan will help Riordan’s executives understand the company’s direction by reviewing past progress and making changes to improve and grow. The strategic plan is an organizational tool that will help keep Riordan on track to meet growth and financial objectives. Need for a Strategic Plan Successful businesses are effective at identifying opportunities for growth and ensuring every manager has the same goals. For Riordan to further strengthen their strategic plan, they can develop a financial model based on their income and cost assumptions they would anticipate under the plan (Mikrut, 2010).
Ellen Zane – Leading Change at Tufts/NEMC Felicia Martin Danita Hunter, Professor HSA 599: Health Services Administration July 29, 2012 Abstract This paper describes the health care environment in Massachusetts. It also describes what was happening within Tufts/NEMC in the 1990’s and what was wrong with Tufts/NEMC by 2002 and 2003. Finally it describes four actions Zane took in her first six months. Great leaders exist in many organizations and they exhibit unique leadership styles that enable them to be effective within their respective organization. Ellen Zane – Leading Change at Tufts/NEMC Introduction Massachusetts is known for health care,
5-6) ] Shred Governance is not new it has been documented for over twenty years in the Nursing profession but has only recently been a major focus of the healthcare systems. This automoty helps with the recruitment and retention of the Professional Nursing staff by giving them the chance to be more impactful on the system of healthcare to the community rather than the individual patient. It is not fully intergraded into all controlling aspects of the organization i.e. : budget, capital purchases and expansion but its influence is being more readily n the foreground of these
Pelosi has had a vibrant career in the House of Representatives. She is currently on her twelfth two-year term. While that is said some may question if that career was stagnant, they would be certainly wrong. She gained entrance to the House in a special election in 1987. The reason for this was because the incumbent Sala Burton died.
Understand concepts of social responsibility and ethical principles, and ascertain how the concepts and principles are used in business, government and society relationships. 7. Use critical thinking through text review, selective readings, interactive class discussion, and case studies to apply social responsibility concepts and ethical principles to current business, government and society issues. 8. Evaluate and apply alternate dispute resolution methods toward defining and developing strategies for integrating and reconciling interests and issues arising in the business, government and society
Female Pioneer! “It’s not easy to be a Pioneer, but oh, it is fascinating! I would not trade one moment, even the worst moment, for all the riches in the world. “ This quote by Elizabeth Blackwell sends a message that it is hard to be the first but, to be the first and succeed is worth more than anything in the world. Elizabeth Blackwell was the first woman doctor in the USA and was the first woman to get her name added to the Medical Register in the United Kingdom.
December 1, 2008 History Paper The Rise of Feminism As a woman in today’s society, I have a plethora of opportunities that are open to me than were not available to women of previous generations. I am able to go to college, obtain an education, and work and compete in the job market without any strings attached to a husband or children. With more and more doors opening to women and minorities, it is inconceivable why any woman would want to spend their days confined to their house and chores with no sense of appreciation or respect. It is with this idea that women in the sixties and seventies created a movement to gain equality not only in their personal sphere, but political and economic as well. To understand the rise of the women’s movement in the 1960’s and 1970’s, one must look at the cultural ideology of the time, as well as, other influences that might have sparked unrest within the female community.