The quality of services that is an employee gives to a customer is the reason why customers return to the company. “In service firms, where the interface with the customers is broad and intense, all contact personnel must be well attuned to the mission, goals, strategies, and systems of the company. Otherwise they cannot represent their firm well and successfully handle all those crucial contacts, known
A shareholders role is to invest money into the business to ensure that it is running efficiently and the way it should be running. They are interested in a good return in investment and how much profit the business makes. They mainly care about how much profit that is made by the organisation/business. Also, the other main thing that shareholders might want is to see their share of profit increasing and the value of their business rising. They influence and impact the business because the business may need money for it to keep running.
Basic Business Objectives • Profitability - Making a profit is the main objective for most businesses • Customer base – A business aims to increase the amount of customers it has in order to increase profit. • Public profile – Businesses need to have a high public profile to get new customers. • Sustainability – Economic survival is very important to businesses and they must plan ahead to ensure this. • Staff training – Businesses must keep all their staff adequately trained for the job they are doing. • Customer Service – Businesses should aim to have good customer services because it is important to keep customers happy.
M E M O R A N D U M TO: Supervisor, Name FROM: Name Re: Cost of Quality considerations Date: December 6, 2013 Mr. Name We as a manufacturer of tangible products must ensure our merchandise is of the best quality before it reaches the consumer. This is imperative if we are to maintain a competitive advantage in the marketplace, while in addition earning repetitive and referral business from our customers. There are three main types of costs associated with producing quality products. If we are aware of the following costs of quality, and implement them in areas in need of improvement, the quality of our merchandise will improve, our customer satisfaction will improve, and our reputation will improve, resulting in a more prosperous business. The three types of costs associated with quality considerations are prevention costs, appraisal costs, and internal/external failure costs.
In some cases, the customer service department can even generate additional sales for the company. Both Tesco and NSPCC would have a customer service department as they both would have to handle any customer enquiries for the products of Tesco or any questions as to how the business solves child abuse for NSPCC. Sales The sales department of any corporation or business is the catalyst of how well the products are introduced into the marketplace. A business cannot last long without sales of its goods and services. This makes the sales department the most important part of a business.
Risk Management and Quality Management Teshiya Camacho HCS/451 December 5, 2012 Mike Anderson Risk Management and Quality Management Questions | Risk Management | Quality Management | How does the leadership and governance of a health care organization influence the development and implementation of risk-management and quality-management policies? | By protecting the company’s assets, this is important for planning and organizing it also helps with preventing any sort of risks that may come about to patients. Also it will emphasize cost effective ways of going about the business. | Ensuring that desired level of quality is brought out and makes sure that all the participants are conducting themselves within the required procedures. This will generate profits due to its cost effective nature.This will also ensures that the public health care organization grows by showing its viability.
End Vision First, I think that implementing a good management plan by the upper level management is very important for KFF’s to succeed as a company. Having a replacement inventory coordinator who purchases the best possible products for all three stores, Also, having a person who controls the accounts payable, receivables, and finances that coordinate all vendors get paid on time will allow Kathy Kudler to focus more on duties that need more attention. For instance, implement a better website for the business will give better benefits to customer, therefore, sells will increase. The company needs to understand the difference between having a website and having an effective website. The website that is in place in KFF only displays the goods and services.
Both customer categories are a source of revenue and must be kept satisfied to stay in top ranks, and by delivering on time and having competitive prices they shall be kept satisfied. Orders placed by any of the two must be managed properly to ensure that shipments are received on time and safely. Orders placed by any of these customers varies depending on the way the company is run, some like to have extra supply at hand because they might use a certain product on the daily others might just order enough to have at hand due to lack of warehouse space, but they might be willing to pay higher prices because of the urgency of the delivery. The database stored all this information and becomes very helpful in that the Hoffman company can have idea what these customers are willing pay for freight charges. Orders that do not fluctuate very often
"Administrators need to see their groups performing beneficially, and making positive move towards attaining the group's targets". Short Term and Long Term Strategies of XYZ Company, INC XYZ Company must execute some short and long haul methodologies for its financial needs, and create the procedures for the organization to deal with its working capital. XYZ Company must begin increasing sales today. It must attain its objectives and targets. In the event that the sales increase, the organization will create additional working capital, and can undoubtedly accomplish its yearly objectives.
It is our goal to position our products in such a way that our customer experience unrivaled satisfaction mentally and continue to patronize our organization despite our competitors offering. Our organizations offer a unique combination of brands and products at a good-value price. Customers are made aware of our products via numerous advertising and public relation efforts. Also, we have implemented tight control measures backed by an accurate budget to closely monitor quality and improve customer service and overall satisfaction. Table of Content Topic Page Executive Summary…………………………..............................................................2 Situation Analysis………………………………………………………………….4 - 8 SWOT…………………………………………………………………………………9 Marketing Strategy…………………………………………………………………10-12 Financial Information……………………… …………………………………..…….13