Custom Mold Incorporated

424 Words2 Pages
Custom Molds Incorporated Tom and Mason Miller were having issues in product production. The standard delivery time of an order is three weeks; however, due to problems in labor capacity, orders were taking five weeks to deliver. The delay in delivery to their customers was disrupting production schedules, and to add to the problem, two of the late orders were returned due to defective parts. Not only problems in production were occurring, sales in custom molds and plastics parts were declining. In 2009, orders for multiple custom molds declined, and the number of plastic parts orders declined; however, the order sizes became larger. Companies that Custom Molds supplied started to manufacture their own parts to ensure timely delivery and to reduce overhead costs. The trend of this process quickly changed were the companies partnered with part suppliers who ensured a timely delivery and low cost quality parts. Competitive priorities for the company’s processes are top quality, consistent quality, on-time delivery, and customization (Krajewski, Ritzman, & Malhotra 2010, p. 25). These processes concentrate on meeting the requirements of processing orders in a timely manner, new product development to meet trends in technology and building a customer relationship. As Custom Molds identify with each of these competencies, it is important that not only they reorganize their organizational structure but also regain their competitive edge in the industry. The Millers should look into reorganizing the flow of production. Most of the problem is coming from delays of production, and finding a way to reduce production time will reduce the delivery time to their customers. Enhancing their relationship with their suppliers would help reduce time and costs as well. Even if delivery times are longer due to part fabrication, giving the customers the same
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