Principles of communication in adult care settings Understand why communication is important in adult social care settings 1.1 Different reasons people communicate Express emotions Exchange information Express views Share experiences Socialise Establish relationships 1.2 Effective communication between customers and careers means the customer gets the care they require and helps make the carer aware of any problems the customer may have. Careers need to be able to let other careers, supervisors or management know if there's any concerns about a customer. Good communication helps to build trust between carers and customers. Effective communication helps to prevent misunderstandings between careers and customers. 1.3 By observing a persons reaction you can tell if they have understood and agree with what they are being told.
1.1 Identify different reasons why people communicate To express needs, to share ideas and information, to reassure, express feelings, socialize, ask questions, share experience’s, give instructions, share opinions, give encouragement. 1.2 Explain how effective communication affects all aspects of working in adult social care settings Individuals communicate to express their needs and preferences and to ensure they are met. As a carer I discuss the options and the choices available to the individual to allow them and informed choice regards to their care. 1.3 Explain why it is important to observe an individual’s reactions when communicating with them. In face to face communication the person listening may not always indicate verbally if they have understood or agree.
Unit 1: Promote Communication in Health, Social Care or Children’s and Young People’s Settings 1. Understand why effective communication is important in the work setting 1.1 Identify different reasons people communicate People communicate to: • Share information • Socialise • Build relationships • Communicate feelings and needs. • To express themselves 1.2. Explain how communication affects relationships in the work setting Communication in the workplace helps to build trust. Communication can be used to prevent or resolve conflict and can help prevent misunderstanding.
Identify the different reasons why people communicate. People communicate for several reasons such as, for giving and receiving information, to develop new relationships with work colleagues, patients, etc. And to express their needs and preferences to make sure that they are met. Explain how communication affects relationships in the work setting. By having good communication skills it will build good relationships in the work place.
SHC 21: Introduction to communication in health, social care or children’s and young people’s settings 1. Understand why communication is important in the work place. 2.1 The reasons why people communicate are to get to know one another, to express their feelings, so you they can tell people their wants and needs, they also communicate to make bonds with people and to find out what name they prefer to be called, for example; if their names William they may prefer to be called bill for short. People may also communicate to give out instructions to their team to tell them what jobs they need to do. 2.2 Effective communication effects all aspects of own work because is help you understand the service user and their needs.
Unit 4222-395 Outcome 1 1.1 Two way communication is one askes a question then the other responds for example. The main features of communication are a conversation one person talks the other listens and communes back if necessary. 1.2 Its important for two way communication with someone with sensory loss because they can feel alone isolated depressed and sometimes a conversation can make a big difference it can help there self-esteem may be get something off their chest even just get advice. 1.3 I need to be prepared to repeat what I say orally, in writing, or using multiple formats to communicate with the service user. I need to provide extra time for decision-making.
In order to have interpersonal effectiveness one must understand and listen during communication with others. Listening well will give one a better understanding of the meaning in a message completely opposite if one is unfocused by not understanding the meaning in messages. At times one must encourage different listening points for a person who is willing to do more possibly adding their own feedback. With the term attentive listening a person’s ability to understand another’s opinion. There is an end to which are active or reflective listening, within active listening a person come to fully understand a message or words given to them by restating reflections of the message back to the original contributing person.
QCF Portofolio Health and Social Care – Level 3 Outcome 1 Understand why effective communication is important in the work setting 1. Identify the different reasons people communicate : People communicate for a variety of reasons : to learn, to know one another, to gain information, to understand, to share, to make team work more effective etc. On a more extreme level, one person may wish to talk to another because they feel lonely or neglected, and need reassurance. 2. Explain how communication affects relationships in the work setting : In care home setting communication occurs with the service users and their fammilies, the management and the directors, the working staff in the home and with outside professionals and visitors.
1.1 Identify the different reasons people communicate. A: People communicate to express a variety of emotion, need, maintain human relationships, ideas, gaining and spreading information one has already acquired onto a another person. 1.2 Explain how communication affects relationships in the work setting A: Communication may it be verbal, body language or facial expressions is an vital building block for Human relationships, so the way we communicate with one and another can change mood, feeling, motivation making it one of the most important factors to working with another person. 2.2 Describe the factors to consider when promoting effective communication A: When communicating with someone you need to take into consideration on what level the person wants to communicate on, by sensing the situation out with eye contact, body language, tone of voice. Not all communication is with words, some people Use a picture system and eye contact or some others can reply alot later than you would expect so its all down to being aware of whats going on around you.
As well gestures can also include things with what movement that they, or also could be trying to commutate with others through using sign language. * Facial Expressions For non-verbal communication it is really important for you to then be able to use things like facial expressions as you are then perhaps, showing the other person who you may be talking to that you are listening to them when speaking to each other. As well with using facial expressions it also shows how you may be feeling or how you may then react to something. An example being that doing a simple smile to someone while in the middle of a conversation could indicate that we are in agreement with what they are actually saying, or on the other hand perhaps showing either no expression or perhaps losing interest could show that you may disagree with what the other person is saying. * Eye contact Having eye contact with one and other it could then show that we are there showing attention to the other person, and that we are listening to what others may be saying.