Effective communication skills include listening, asking questions, and role reversal. By listening carefully each person can learn what the other has to say so that an agreement can be reached to resolve the conflict. Asking questions is also crucial to effectual bargaining. Negotiators acquire helpful information about the other person’s position or needs in a situation by asking correct questions (Lewicki, Saunders, & Barry, 2006). Role reversal is also a valuable tool in negotiations.
As a result of our varied cultural backgrounds, we could have potential conflicts. To avoid these conflicts, I must employ several communication strategies to communicate competently. This ultimately involves forming a deep understanding of the groups represented in the audience, as well as identifying and being sensitive to the norms and values of these groups. Then, I must cater the aim and information in the presentation to the audience to make it more relevant and important to the groups. Incorporating various forms of media in the presentation aid in the communication process as well.
We need to keep an open mind and understand where the other person is coming from. As a team, we need to learn how to reach a common ground and compromise in order for the task to be successful. Also need use the assertive style of communication to enhance the teamwork. Slide 9 Feedback Identify the situation first. Some might need immediate feedback, such as correcting an action or giving direction Feedback can be provided to acknowledge task completion.
Negotiation Process Preparation is vital to any negotiation success and this one is of no exception. This includes understand the issues to be discussed, understand my own interest and position for each issues and define my BATNA and bottom-line. Also, I tried framing each issue from Big Trench’s perspective to understand their interest and position hoping to discover win-win
The main point to a proposal is to get a clear understanding to your reader or potential buyer. Proposal should be well prepared with a summary of a description that will show what good service that will be provided to the consumer, an administration plan need to always be in place implemented the objectives and resources , business qualification corresponding with the service you are proposing. It is very important that a business proposal is well prepared so that the buyers want get confused and lose interest then you will have to work harder to persuade
Vital to any successful communication is the ability of the sender to relay the information in such a way that the recipient understands the information according to the sender’s given meaning. Through this exchange, the sender can form a common ground based on mutual beliefs, feelings, or desires with a recipient to bring a sense of unity between the two parties. However, as straightforward as this definition sounds, it has one major weakness. It assumes the sender and recipient share common attitudes, values, beliefs, behaviors, feelings, and language. The definition should also incorporate the historical and geographical context of the two parties, so as to help them better understand what is being communicated and how it is being received.
Cox and Beale (1997) suggest that diversity competency is “a process of learning that leads to an ability to effectively respond to the challenges and opportunities posed by the presence of social-cultural diversity in a defined social system” (p. 2). Chemers and Murphy (1995) contend that leaders of diverse work groups need to be sensitive to differences when they exist and find ways to reduce the negative impact of stereotypes. Furthermore, they argue that effective
Teams can use the 4Rs Method to analyze the conflict logically, which will lead to finding an appropriate approach to solving issues at hand. After analyzing the problem teams can chose between several approaches, which include the A-E-I-O-U Model, negotiation, mediation, and arbitration. The A-E-I-O-U Model is based on specific steps that help group members reach a consensus decision. Furthermore, group members’ concerns are taken into consideration and understanding them is mandatory in finding a viable solution. The steps in the A-E-I-O-U Model include: a) assume that the other members mean well; b) express one’s feelings; c) identify what one would like to have happen; d) outcomes one expects are made clear; and e) understanding on a mutual basis is achieved.
Simply allowing each party to express their issues and how to resolve it and then finding a middle ground to resolve the situation. In some individual cases with staff, Supervisions or assessments are required to gain more information. With agencies, data collection is vital to agreeing terms, if it is proven that a certain way of working or regulations works then it is hard to argue with conflicting evidence in the benefit of the disagreement. 3.4 – Demonstrate methods of assessing the effectiveness of joint working
Alternative Dispute Resolution Clause Alternative Dispute Resolution Clause Alternative Dispute Resolution (ADR) involves a multitude of procedures used to resolve disputes quicker, at less cost, and for greater outcome for the individuals involved than may be possible through court litigation. The use of ADR must be consensual between the parties involved. “The use of Alternative Dispute Resolution is the preferred way to resolve the dispute if: (1) Have settlement discussions reached an impasse? (2) Have ADR techniques been used successfully in similar situations? (3) Is there disagreement over technical data, or a need for independent, expert analysis?