Critical Evaluation At Hrm In Bt

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This essay will seek to critically examine the success of Human Resource Management function in BT Plc. It will also examine the strategic approach taken by BT towards HRM, identify the key tools it uses, external factors influencing the HRM within the organisation and the role of line managers. In the end it concludes where the HRM can improve to get the most out of its key resource ‘the people’. BT Group is a global telecommunications organisation employing over 100,000 staff worldwide and listed in FTSE 100. It became a fully private listed company in 1993 when all the remaining government held shares were sold. Since then BT has undergone restructuring and reorganisation several times. The major reorganization happened in 2001 when BT Cellnet was demerged from BT to and appeared as O2.The Human resources department has consistently played a key role in reformation of the human resource according to the need within the organisation. BT Group is an assortment of six parts namely BT Retail, BT Wholesale, Openreach, BT Innovate and Design, BT Operate and BT Global Services. Being such a big organization, it inherits a very complex HR structure (Appendix A and B). As well as having a Group HR team which is responsible for overall policy making across all area of the business, it also have HR directors within the six organizations who are responsible for developing and implementing the policies, processes and procedures within the organization in line with Group HR. Group HR is led by Group People Director, Clare Chapman, who has previously worked as Group HR Director at Tesco and as a Director General of Workforce at the department of health (Storey 2007). She has a team of HR Directors in each part of BT. They are called the HR Leadership Team (HRLT). The HRLT has collective responsibility for running effectively the HR function in BT and developing, planning,

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