Courteous Communication Essay

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Courteous Communication

Negative Language
Examples:
a. You claim that b. It is not our policy to c. You neglected to d. In which you assert e. We are sorry you are dissatisfied f. You failed to enclose g. We request that you send us h. Apparently you overlooked our terms i. We have been very patient j. We are at a loss to understand

Negative Language Indicators
Examples with Negative Indicators:
I) Indicator of lying a. you claim that d. In which you assert

II) Indicator of carelessness b. it is not our policy to c. You neglected to e. We are sorry you are dissatisfied f. You failed to enclose h. Apparently you overlooked our terms

III) Indicator of negligence g. We request that you send us i. We have been very patient
IV) Indicator of hopelessness j. We are at a loss to understand

Negative Language
Steps you need to take to avoid negative language:
- Write without blaming tone (to avoid blaming) - Provide more details and set deadline (to avoid carelessness and negligence) - Be part of solution, not part of a problem (to be more constructive and avoid indicator of hopelessness)

Negative Language
Examples of positive language:
- Write without blaming tone: We considered options that were discussed and we concerned with the results of taking this actions ... (describe why). Accordingly, we recommend to take following steps in order to avoid unpleasant circumstances ... (present solutions). - Provide more details and set deadline: Thank you for your feedback. We will appreciate if you provide us with ...(specify your needs in detail), so we could complete our procedures till ... (indicate deadline). - Be part of solution, not part of a problem: Taking to account the situation we find ourselves in, we might suggest that you ... (present suggestions or recommendations).

Thank you!

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