Costco Case Analysis

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Costco Case Analysis:  4th largest retailer in the US; 7th largest in the world  Company that is on a first name basis  Singeal set the tone for the company, ambitions  He personified the values he wanted his employees; expected employees to have merchandising expertise  2006, $59 Billion at 496 stores in 37 states + international  Average rev is $128 million per store (vs. $67 million for Sam’s club)  26 million households and 5.2 million businesses had memberships, generating $1.2 billion in fees  Business Model = “To continually provide our members with quality goods and services at the lowest possible prices.”  Generate high sales volumes and rapid inventory turnover by offering members low prices on a limited selection of nationally branded and selected private label products in a wide range of merchandise categories.  Strategy:  Prices i. Cap its markup of brand name by 14% (vs. 20-50% at other places) ii. Private label is 15% mark up iii. Only offer products that can be placed at bargain prices iv. Philosophy was to keep customers coming in to shop by wowing them with low prices v. Criticized for too low price vs. focused on profit…. Reasoning, they want people for the long run  Limited selection i. Only 4000 options (vs. 40K to 150K for others) ii. Intelligent loss of sales (e.g, 350 count of advil only option, those who need it will buy it).- helps with efficiency  Treasure-hunt shopping environment i. Irresistible deals on luxury items- purchased on grey market! ii. One fourth of products always changing 1. So people buy bulk and don’t need to come back as often for those items. BUT, they will come back for the turn-over stuff. 2. Feeds into word of mouth ad- to keep costs low  Low marketing costs; direct/ focused marketing efforts  Growth strategy = open stores, private label, expansion of offerings (furniture

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