Consumer Decision Process

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Consumer Decision Process Introduction People make various decisions everyday and some of them are purchase decisions. People have been a consumer when they are born, since the first time that they were asked which toy do they wanted. As the time goes by, people learn how to choose thing among alternatives. They make consumer decisions on what kind of food to cook on a particular day, where to spend money on the holiday and how much in groceries do they need to buy for this week. Thus consumer decision making process can be defined as “the manner in which a buyer identifies or recognizes his requirements, gathers the necessary information related to his needs, assesses the alternatives, purchases the products and finally makes an evaluation of the same.” Besides, these individual and households behaviours that choose and buy goods and services are referred as the consumer behaviour. Generally, consumers make buying decision passing through five stages: need recognition, information search, evaluation of alternatives, purchase decision and post-purchase behaviour. However, there is an interesting thing that different people whatever how similar they are, when they make buying decisions, the result always different. For example, you want to buy a Ferrari, while your best friend prefer a Ford truck. After researches, we see that the consumers have different buying behaviours because they are determined by many factors, such as, internal factors, external factors, marketing activities and some environmental influences. In this essay, I will talk about the stages in the consumer decision process and the factors which can influence this decision process in details. Body After many investigations, we can see that when people make a buying decision, there are unknowingly stages pass through consumer’s mind to decide what product they want to buy. Sometimes, consumers

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