Confidentiality as a Medical Receptionist

1582 Words7 Pages
Project 1 There are many confidentiality, privacy and security issues that relate to working as a medical receptionist in a medical practice. It is very important to have a senior person to oversee all administrative functions. A senior person will outline the tasks your job entails and will teach you the practice’s policies and procedures. They will teach you how to access patient records and how to know what information is relevant to your work. A senior person will also check your work and will be there for guidance if any conflict of interest occurs. A senior person is there to consult if a situation arises that you are unsure of. They will make you aware of performance standards, your responsibilities, your level of authority and the policies, procedures and strategies used to support and uphold the standards of the practice. As a medical receptionist, you are often the first point of contact with a patient. It is extremely important to build a good relationship with the patients who attend the practice. This can be done be listening to the patient’s needs, making them feel important, being empathic and showing respect. You will need to have patience with patients as you are dealing with a person’s health which can be a very emotional issue. It is necessary to give them all the information that you are authorized to such as information regarding further appointment or referrals. It is also important to realize that in Australia we are multi-cultural and that you may be dealing with someone who is not very fluent in English. To be able to provide a quality service in which the patients are satisfied, it is important to ask patients for their opinions on what they feel is quality service. In a medical practice there are certain guidelines for collecting patient information. Only information needed to deliver the health service to a patient may
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