Target appears to run on a functional organizational structure. Organizational structure is important because a good structure allows effective communication and inspires departments and groups within the company to work together. It also creates a hierarchy of responsibility and allows the company to grow in a well-organized style. There are several factors that influence organizational structure. In order to create and maintain an efficient organizational structure, you must first understand the factors that go into
(TCO A) Contrast the mindset of management under total quality and more traditional management structures with respect to employees, manufacturing, and leadership. 2. (TCO B) Explain each of the following statements as they apply to modern quality management. a. Customer service is the rule, not the exception.
1.1 Describe what is meant by internal customers Internal customers can also be internal service providers and they are customers within the company / organisation or directly connected to the organisation or from an organisation that provides shared services. It can be a co-worker, a different department or a colleague from a different department, a service provider or a colleague from a shared service organisation, or a distributor who provides us with products or services so that we serve an external customer. Internal customer service needs to be excellent in order to provide excellent external customer service. There should be good communication between departments and between internal customers, they should work together with a positive attitude following policies and procedures and agreeing on them wherever necessary. This will ensure that goals are met and high quality service is provided to external customers.
(Points : 25) 2. (TCO C) Michael Porter proposed a tool, the value chain, for identifying ways to create more value. According to the value chain model, every company is a combination of activities that are performed to design, produce, market, deliver, and support their products. Identify the types of activities that would create value within the organization. How can an organization use this tool?
Performance standards are the results that are expected for performance to be satisfactory or successful. Performance standards can be stated in terms of time, cost, sales, and quality control. The performance standards that should be put in place to ensure the effectiveness of the operation should be the levels of sales, the inventory turnover, what customer are buying and not buying, and tracking of purchases. Performance standards should be set so they are attainable, measurable, specific, realistic, observable, and
This will result in having enhanced productivity through effective and efficient use of resources. CQI uses output measures to measure overall performance of the processes and the organization as a whole. The goal of CQI is to meet or exceed the expectations of the customers, both internal and external customers. (Longest and Darr,
As we have mentioned before our product has so many advantages compared to other products in the functional and sustainable factors then we will compete with those businesses and products based on product differentiation strategy. Then we will emphasis on the facts that are product relative to other products in the market will create more value that our customers are interested and paying for
What is Organizational Diagnosis? Organizational diagnosis is a method of assessing the level of functioning of an organization so that changes may introduce in an organization in order to make the organizational system more effective and more functional. The entire system of the organization is diagnosed with the help of inputs, throughputs and outputs. All these aspects are connected to each other with feedback loops. For example for an OD process services and products can be considered as outputs, where as the internal functioning or employee level of involvement can be considered as inputs.
P4 explain how the style of organisation helps them to fulfil their purposes Sainsbury Organisational Structure and Culture An Organisation’s structure is a network of interdependencies among the people and the tasks that make up the Organisation. It is created and sustained by the basic coordination mechanisms of mutual adjustment, direct supervision and standardization, all of which coordinate inter-dependent relationships among people and groups. Organisational structure of Sainsbury. Organisational structure of Sainsbury. Level of Management: SMT: Senior Management Teams = Directors MM: Middle Management = Managers SM: Supervising Management= Supervisors Importance of organisation structure Structure serves as basis for maintaining and structuring organisational activities.
Organizational cultures also can be created and maintained by the organizations managers, leaders or supervisors. Organizational culture is a common understanding shared among a group of individuals, and a certain type of behavioral patters within the organization that causes employees to interact in a certain manner with one another. Citigroup’s organizational culture has an effect on employee’s performance level, productivity, customer services, and behavior. The current organizational culture of Citigroup mainly has been determined by what has been working in the past for the organization to remain successful. With Citigroup’s organizational culture it has guided employees toward the behaviors and attitudes that have put the company at risk.