By providing an efficient intake process, a certain flow can be maintained to move the process along smoothly and more organized. If any of the processes are not organized there will be a lot of confusion and unhappy patients. Patient satisfaction should be a step that is included in any health care facility. The patient intake process usually began when a patient calls to schedule an appointment. This is usually where the patients personal information is obtain such as their name, phone number, date of birth, address, reason for the appointment, name of health care coverage and referring physicians if there is any.
The staff members of the clinic should sign off that they received the minutes and thus be informed. Another way to improve quality care would be to e-mail the interdisciplinary team weekly to make sure everyone is using all the resources. Delegation and Teamwork Approaching each member of the team must be equal and in a professional manner. No staff members should be singled out or scolded in any way. The most appropriate way to approach Ms. W, would be to address the team as a whole during rounds and monthly meetings.
Thompson (2009) suggests that supervision is a process through which an organization empowers staff to meet organizational objectives, which involves a number of tasks from monitoring work tasks and workloads to ensuring legal and organizational requirements and policies are adhered to. Ensuring that Health and safety legislation is adhered to is an example of how the SCA operates within the role of supervisor, making sure that junior care staff are made aware of residents mobility needs by referring them to the relevant risk assessments, important too is the need to ensure that staff are aware of the correct use of all equipment used to transfer residents including safety checks prior to use and the appropriate method for storing said equipment after use, it is the supervisors responsibility to inform and instruct staff where there is evidence of uncertainty or misunderstanding of the correct health and safety
Outline how you, as an organisational leader, would gather information about continuous improvement needs and would contribute to and implement continuous improvement initiatives. Draft a memo to employees providing information about changes to plans and operations, the outcomes of continuous improvement efforts. Lastly, also consider customer service and feedback from customers that might contribute to identification of improvement opportunities. Include reference to the impact of change on individuals and groups within an organisation, risk assessment, risk management and techniques for successfully managing the different types of change. What actions would you take to ensure that employees in the organisation understood the need for improvement and were able to cope with the accompanying changes?
Knowing how to communicate is important because there will be times that you have to deal with situations like when a patient calls or comes in to the office and they are upset and taking their anger out on you. Having the skills to communicate with an angry patient can help calm them down and so you can try to help the patient with their situation to the best of your skills, knowledge and abilities and if you cannot, always try to find the person who can. The reason planning activities within the medical office are important for a Medical Administrative Assistant is because the position of Medical Administrative Assistant is to perform errands which are interrelated to the healthcare industry and general administrative duties. These errands may include answering phones, greeting patients and visitors, ordering supplies, sorting mail, bookkeeping, and creating invoices. The other errands, that may also entail specialized knowledge, include updating and maintaining patient medical records, processing insurance forms, scheduling patient appointments and coordinating lab services.
How do you think managers can ensure that their performance behavior meets the requirements of the organization for which they work? It is important for a manager to have experience with and an understanding of the processes and procedures carried out by their team/department. Managers should be familiar with company schedules and deadlines, communicate these deadlines to their team and plan accordingly. They should also have a clear understanding of the company’s goals and objectives. A manger should report on and audit their team/departments overall productivity and outputs to ensure that time and recourses are being spent wisely.
The system will keep track on any deterioration in a patient's health and sends automatic alerts to the relevant clinical teams wherever they are in the hospital. This allows them to respond rapidly if a patient become unwell, and ensures that nothing can be outlooked when deciding about a patient's care. The system also made it easier for clinicians to identify the sickest patients prior to making round when there are more than a hundred patients to look after. The clinical information is now accessible in real time on mobile devices, allowing clinicians to make decisions to focus more on their patients care. The bedside technology gives clinicians the information about the patients more immediately and is accurate and updated and shared to the whole team.
Ethnic Audit Questions 1. Board Members Does the board let each board member know what is expected of them, and what their role is to the organization? This is important because if the board members know what their role is and how important they are to the organization, they would be more productive, and will be working for the best of the organization. 2. Employees Are there policies in place to address conflict between staff and or clients?
Employee rights and responsibilities have developed over time to also foster in the protection for employees as well. Employers have the problem of balancing the legalities with responsibilities and the total social engagement of an organization. With employees rights and responsibilities comes the concepts of due process, employment at-will, duty of diligence, duty of obedience, and duty of loyalty. Employers love to have an engaged workforce so seeking out ways to have a productive organization can be challenging. Employee involvement strategies have been created to include employees in the some of the decision making in their day-to-day activities.
Explain how performance management works Performance management is successful when the expectations and obligations of employees align with the strategic plan of the organisation. Performance management should ensure that employees’ behaviour and outputs are consistent with the long term goals of the organisation and that the two complement each other. If an employee is not meeting the objectives set out by the strategic and operational plans, then it is up to the HR manager to performance manage the employee to fit into these plans or seek employment elsewhere. Therefore, performance management is not only a way to ensure that employees are supporting the organisation towards its strategic goals, but also a way in which an employee can develop skills and learn more about their own career goals. 3.