Complex Systems of Kaiser Permanente

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Organizations are Complex Systems: Kaiser Permanente Katherine Adams MBAC602 Fall 8W2 2012 Abstract The vision, mission, core values, strategy, structure, people, culture, and Systems Thinking of Kaiser Permanente are all evident in the way they care for both their employees as well as their customers/patients. Their vision and mission align with their core values to create a strategy for the future. The structure and the people at Kaiser Permanente have, over time, developed and maintained the culture that many of our patients expect from their health care provider today. As far as Systems Thinking is concerned Kaiser Permanente is an industry leader, mapping a path for other companies to follow in. Organizations are Complex Systems: Kaiser Permanente Mission statement, Vision, and core value of Kaiser Permanente: The mission of Kaiser Permanente is “to provide high-quality, affordable health care services and to improve the health of our members and the communities we serve (xnet.KP.org, 2012).” The vision statement at Kaiser Permanente is updated every three years to hone in on the current focus, I can state that the focus of our most recent strategic plan is to do our part to improve healthcare and health insurance in the United States. Kaiser Permanente strives to be a positive example of how healthcare should look and how the future of health care should proceed to succeed. “The mission and vision statements of Kaiser Permanente are very effective insofar as every employee can see the big picture. Employees are able to see how their job relates to the accomplishment of the mission and values ie; line of sight. The mission and vision statement must describe why we as an organization exist so that our everyday decisions help us to accomplish the

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