Complacency: Your Own Worst Enemy

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COMPLACENCY: YOUR OWN WORST ENEMY Nathan Meeks MGT 301–CL03, FA I Instructor Maye Field October 14, 2012 Complacency is a disease within an organization that if left unchecked can spread just as easily as an actual virus. Extreme diligence and effective leadership is necessary at all times as no company is impervious to complacency. Leaders and managers at all levels should be able to recognize the signs, know the impacts, and take preventive measures to combat complacency so that it has no chance to take hold and overtake an organization. Complacency hinders progress, wastes our time, and affects our relationships. Only through constant vigilance can we identify complacency and take action to correct it. Victor S.L.Tan defined complacency as “a sense of excessive comfort coupled with a lack of urgency to address organization issues or areas that need improvement and growth.” (Tan, V.S.L, 2004) Someone who is happy with their life and has decided that they no longer will try to make things better either for them or for their company has become complacent. The manager who allows his employees to come in 5 minutes late allows complacency into the workplace. A major cause of physical complacency that affects all people is fatigue. The office worker who, after working a very long day, does not read over every page of a long report so that he can go home is a good example of this. He believes that since there are no errors on the pages he read that more than likely no errors will be on the pages he skipped. Add to this an extremely busy work schedule and the possibility of complacency happening increases dramatically. Even having an uneventful work schedule can lead to complacency as boredom causes people to not be vigilant in their work (Tolleson, T., 2007) “Complacency can also

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