This merger has several different interest groups waiting for results. They include current consumers of both AT&T and T-Mobile, other cell phone providers such as Sprint, Verizon and Cricket, the Department of Justice and the Federal Communications Commission. A main concern of this merger is that of competition. If this deal goes through, it would leave just three major cell phone companies in the country: AT&T, Verizon and Sprint Nextel. This deal would ultimately make AT&T the largest cell phone service provider.
Customer Service Standards Case Study for Verizon Wireless Verizon Wireless is the largest wireless carrier in the U.S and also has the highest customer loyalty in the industry with over 87.7 million customers. They operate as a chain/franchise. I have visited the same store several times but have also visited other locations. Three components which I consider to be effective for Verizon Wireless are customer satisfaction, community participation, and quality guarantee. They strive to make their customers happy.
The consumer reports surveyed more than 66,000 subscribers. Consumers were asked questions regarding satisfaction, and cell phone use. The survey compared different carriers and scored each provider appropriately. It is through consumer reports that customers are able to identify which cell phone providers are excelling in the
Office Max strives to help customers do their best work with the products and services they offer. Office Max has services in over 900 stores, catalogs and online. Wal-Mart focuses on servicing customers and members more than 200 million times per week. A low cost strategy is implemented to help consumers save money. Wal-Mart is located in 15 countries and employs more than 2 million associates worldwide.
Symptoms: RIM has held a strong market share in mobile devices in several variations in the business sector. RIM has been successful in marketing its products to businesses and executives to becoming the industry leader for mobile devices. The consumer industry was unfamiliar turf but RIM realized there was a demand for their products in the consumer industry. The Blackberry Pearl would incorporate RIM business features with consumer features. The option of internally controlling marketing in the Blackberry Pearl would allow the company to further control their image and brand in the consumer industry.
Introduction Cell phones have become the ultimate accessory. The use of cell phones has increased at a phenomenal rate. Everyone seems to have the latest and greatest technologically advanced cell phone. As of 2010, there were more than 303 million subscribers to cell phone service in the United States, according to the Cellular Telecommunications and Internet Association. While cell phones have greatly influenced our lifestyle, consumers fail to look at the possible dangers or potential harm from cell phone usage.
Two of the main ways of communicating are text messaging and the old fashioned phone call. Modern technology has its advantages as well as disadvantages. Mobile phone usage is no different. Texting has now become the world’s sole way of communicating. Text messaging outshines all other means of communicating on teens' cell phones, with one third of them texting more than 100 times a day.
Analysis The Haier approach has seen the company dubbed as a “platform company” for its decentralized structure. Instead of following a top-down organizational flowchart, the company which has 80,000 employees is subdivided into self-organizing internal units. Each unit has the power to vote out ineffective leaders. New projects are staffed via an internal talent pool, wherein employees are evaluated based on their interests, credentials, and past achievements. 1- Getting rid of middle management & Self-managed teams Haier’s CEO’s decision to eliminate the middle management in the company, although radical, was done in an effort to minimize bureaucracy and management control on the innovation process.
As of March 2013, Sproxil has processed over 3.8 million verifications in multiple markets. In this paper, I will explain Sproxil's patented product, their emergent strategy, and their future plans. Realizing that cell phone usage was becoming ubiquitous, Sproxil developed a Mobile Product Authentication (MPA-TM). This program allows basic cell phone users the ability to verify a product's genuineness by texting a code from the Sproxil label attached to the tangible product. Not only are consumers benefitting from this service, but so are the companies from fraudulent copies of their products.
What is the company’s mission and/or vision statement? To be the best cellular option for U. b. What is the main industry in which the company competes? Cellular c. What do you think is their strategic objective? Keeping in view the growth potential of the cellular industry there is no option but to be aggressive in order to remain a potent force in the cellular industry.