This assignment will describe how communication skills are used in health and social care sector. It will also explain some of the factors that can restrict or encourage communication and which verbal and non-verbal communications affect the communication cycle. Relevant Theories: Any health and social care department consists of different types of service users. As a care provider we need to implement several types of communication techniques through knowledge, experience and skills. As per the theorists who have made the valuable researches and recommendations in order to involve the effective communication.
These 3 keywords are very important in health and social care settings for example in care homes there are care workers, staff, patients etc who have to communicate with each other to get information across to each other and have a good understanding between each other in order to perform a variety of tasks. There are different types of communication from verbal communication to non-verbal communication. Verbal communication occurs when one person speaks and the other person listens, this can happen in a one-to-one spoken communication between individuals, spoken communication within groups of people and in other ways. Care workers need a range of verbal communication in order to find out about an individual’s problems, dealing with complaints, provide support to others etc. Effective verbal communication is a two-way process speaking and listening must occur.
The skills of communication are also vital in attending to the needs of patients whom healthcare workers encounter. How you will be assessed for unit 4: This unit consists of four outcomes which will be assessed via a workbook (or alternative method agreed in advance with your assessor). Outcomes | Assessment | Criteria | 1 Understand why communication is important in the work setting. | Knowledge Workbook | 1.1 Identify different reasons why people communicate 1.2 Explain how effective communication affects all aspects of own work. 1.3 Explain why it is important to observe an individual’s reactions when communicating with them.
Health and Social Care Assignment UNIT 1 - PRINCIPLES OF COMMUNICATION IN ADULT SOCIAL CARE SETTINGS ASSIGNMENT OVERVIEW In this assignment, you will complete tasks to demonstrate your knowledge of the importance of effective communication in adult social care settings, and ways to overcome barriers to meet individual needs, wishes and preferences in communication. You will also address the principles and practices relating to confidentiality. TASKS There are two tasks to this assignment. TASK 1 2 TASK 1 1. Identify four different reasons why people communicate.
Unit Title: Unit sector reference: Level: Credit value: Guided learning hours: Unit accreditation number: Promote person centred approaches in health and social care HSC 036 3 6 41 Y/601/8145 Unit purpose and aim This unit is aimed at those working in a wide range of settings. It provides the learner with the knowledge and skills required to implement and promote person centred approaches. Learning Outcomes The learner will: 1 Understand the application of person centred approaches in health and social care Assessment Criteria The learner can: 1.1 Explain how and why person centred values must influence all aspects of health and social care work 1.2 Evaluate the use of care plans in applying person centred values Exemplification Person centred values include: Individuality Rights Choice Privacy Independence Dignity Respect Partnership A care plan may be known by other names eg support plan, individual plan. It is the document where day to day requirements and preferences for care and support are detailed 2 Be able to work in a person centred way 2.1 Work with an individual and others to find out the individual’s history, preferences, wishes and needs 2.2 Demonstrate ways to put person centred values into practice in a complex or sensitive situation 2.3 Adapt actions and approaches in response to an individual’s changing needs or preferences An individual refers to someone requiring care or support; it will usually mean the person or people supported by the learner Others may include: Team members and colleagues Other professionals Individuals who require care or support 1 © OCR 2010 Learning Outcomes The learner will: Assessment Criteria The learner can: Exemplification Families, friends, advocates or others who are important to individuals Complex or sensitive situations may include those that are: Distressing or traumatic
Introduction to Communication in Health & Social Care or Children’s and Young People’s Settings Learning Outcomes 1.1 Understand why communication is important in the work setting Effective communication is needed to motivate people and build relationships in Health & Social Care setting. 1.2 Be able to meet the communication needs and language needs, wishes and preferences of individuals Asking whether they or relatives have a particular language need/communication need Reading reports and notes about service user that provide information on speech/language issues, learning difficulties, disabilities – hearing or visual impairment or physical condition – stroke/cleft palate, that may affect their ability to communicate. Being aware that an individual’s culture, ethnicity and nationality effect their language preferences and needs. Observe people who use your setting to see how they use their communication and language skills. Ask Supervisor/Mentor and specialist professionals such as speech and language therapists, occupational therapists and social workers for information, advice and support on how best to communicate with adults who have special communication needs.
The dog began to recognize that worker would bring meat every single time. Pavlov learned that certain sounds and lights would make the dog prepare for the arrival of the meat. Pavlov had it set up that he would ring a bell to let the dog know there was food. After a couple of times doing that the worker would then show up with no meat. The dog would still respond as the worker was coming with the meat.
Stimulus and Response Items of Pavlov's Experiment Food Unconditioned Stimulus Salivation Unconditioned Response (natural, not learned) Bell Conditioned Stimulus Salivation Conditioned Response (to bell) Other Observations Made by Pavlov · Stimulus Generalization: Once the dog has learned to salivate at the sound of the bell, it will salivate at other similar sounds. · Extinction: If you stop pairing the bell with the food, salivation will eventually cease in response to the bell. · Spontaneous Recovery: Extinguished responses
Unit 2: Introduction to communication in health, social care or children’s and young people’s settings | Unit reference number: | F/601/5465 | QCF level: | 2 | Credit value: | 3 | Guided learning hours: | 23 | Unit summary This unit is aimed at those who work in health or social care settings or with children or young people in a wide range of settings. The unit introduces the central importance of communication in such settings, and ways to overcome barriers to meet individual needs and preferences in communication. Equivalent Unit This unit has equivalency with Communication skills for working in the health sector (T/502/3651). Assessment requirements Assessment criteria 2.1, 2.2, 2.3, 3.2, 3.3 and 4.2 must be assessed in real work situations. Additional Information Communication methods include: * non-verbal communication – eye contact – touch – physical gestures – body language – behaviour * verbal communication – vocabulary – linguistic tone Services may include: * translation services * interpreting services * speech and language services * advocacy services.
The role of communication in health and social care Communication is a key to our society, it allows us to build and maintain relationships, motivate and change ours and others attitudes. As health and social care workers we strive to communicate effectively with every person we come into contact with and provide support for every individual, whether giving a service user results at the doctors or helping someone gain confidence and selfesteem; or in a rehabilitation centre where every person is different; this essay will discuss the different roles communication plays in the health and social care industry. What is communication in the health and social care setting? Firstly a health and social care setting is a broad term used for people who are in the health and social care industry; this could range from the medical sector such as a doctor, nurse, physiotherapist, and dentist as well as people who are there to support others, such as a councillor, mentor, probation officer and social worker. As you can see the health and social care industry is vast.