Non-verbal communication can help but be careful when using hand gestures as they may be the same in a lot of cultures but may be very offensive in another always research. Distressing situations are a part of life we can not always avoid them such as the death of a family member or friend, but we can try and help the person through the distressing time by showing that you are there if required if they would like to talk or that you are able to get somebody else to talk to like another colleague, friend or relative, but without putting pressure on the person as this could cause more distress or agitation. Be aware of your own body language in these circumstances and approach them in a calm, open and non threatening manor make eye contact and show you are willing to
Describe the factors to consider when promoting effective communication (2.2.2) There are different factors to consider when promoting effective communication. First of all you need to look at who you are communicating with and the reason why. If you are communicating with a friend then it would be informal but if you was communicating as part of a group meeting it would be a lot more formal .it is also important to establish the style of communication that is most appropriate for example when communicating with a client you would not be to formal avoiding the use of jargon as it may be misunderstood but not to informal with the use of swearing as it could cause
This is usually as a result of the client needing to gain more from their sessions rather than continually going over the same issues. Failure to recognise any of these issues can lead to a breakdown in the communicating process and often set the client back to where they started. The client needs to feel valued and listened to. To miss the signs being sent could have major effects on the client. Should a session stop proceeding forward and the client become silent, this would be a good place to find out exactly how they are feeling, and
Effective communication enables service users’ needs and wishes to be met. The individuals personality or behaviour could affect the way they communicate with others. For example, if the person is shy he or she may not be in the mood to communicate clearly, and may stumble on their words. How we communicate with the service users we support, is very important that we communicate with them very clearly, due to their cognitive disorder they may misunderstand what we are trying to say. This could also affect the relationship we have with the servicer users.
It is important not to speak out of angry emotions, and again sometimes it is best to tell an employee that one may need to think on the matter first before responding. While it may not seem like a "big deal" it is important to make sure that the words that are used when speaking to employees are simple and clear. Some employees may not understand the use of large words, and therefore the message that the manager / supervisor is trying to convey may be lost. Good grammar is also a must for every type communication. Use of slang terms is not a wise idea, as what is acceptable in generation / culture could be offensive to the next.. We must make sure we are saying exactly what we mean to and clearly enough that so that others are going to hear exactly what the manager / supervisor is trying to say.
They will not feel like they can talk to you which may mean they could be keeping something important inside, which could affect their learning or social skills. Having good communication skills will help us develop better relationships especially with younger people. Some students who lack in confidence may find it hard to communicate at all with us, so if we come across to that student in a positive and gentle manner they are more likely to open up to us and talk. We would not like to be spoken to in a negative way so therefore we should also be careful of how we speak to others. Communicating positively with adults is an important part in helping build a strong and trusting relationship with each other.
In order to have a friendship that works or is healthy you have to argue sometimes to better understand the other person. This includes taking the time to see the full picture from time to time and actually setting yourself and your feelings aside for someone else. For example, if a friend told me he was having trouble concentrating on his studies and I just told him everything he was doing wrong that wouldn’t benefit him at all. However, if instead of throwing all my advice on him I just listen and ask questions I could see the complete picture and understand what the problem could be I could offer some help. This gives him confidence and allows him to be able to work on the problem without feeling ashamed.
There is a danger that efforts to develop person centred planning simply focus on having better meetings. Any planning without implementation leaves people feeling frustrated and cynical, which is often worse than not planning at all. Very often you will only be caring for and supporting people when they are in a vulnerable position. The quality of care that you can provide will be improved if you have knowledge of the whole person, not just the current circumstances: knowledge can help us for example to understand better why people behave in the way they do. A care plan, based on a person centred approach, will help in understanding some of this, but what else might help?
The longer you take to interview someone the more fuzzy there memories’ become. Also to keep in mind your witness may not be available during your working hours or your office may be too far away from the witness’s home or place of work. It is important to work around your witnesses’ life in order you not to put extra stress on them; which in turn can make them feel comfortable with you and want to work with you. When you find a time that is good for you and the witness then you should find a place to conduct the interview. The place you choose should be convenient for the witness but should not be held in a place that has a lot of distraction or people.
When you are speaking in public you may be representing your business or just yourself, but it is still you in the front line. It is you that the other person, group or audience sees and before you have time to open your mouth and give an account of yourself, certain assumptions, both consciously and subconsciously, have been made. Your personal appearance is important because it’ll make an impression on your audience before you even begin your presentation. The way you dress also affects how closely your audience listens to your message. If something about your appearance is out of place, the audience might focus on that item instead of listening, or they might even doubt your credibility based on your appearance.