Associate Level Material
Communication Process Worksheet
Think about a misunderstanding you have experienced with another person at work, school, or in a health care environment. Write your answers in paragraph form.
1. Briefly describe the misunderstanding, including the setting and the people involved.
I can think of an incident that occurred many years ago when I first started working in the dialysis unit. I was really young and vibrant with an “I know it all” attitude. My manager told me that Diane was going to show me how to draw a lab. I thought then, “I am just going to be shown how to take a blood sample.” I can remember having been trained by Diane (who has the same personality type as I and yes we did not mix well then) on how to properly aliquot serum from a blood sample after centrifuging. While she was explaining the steps on how to properly aliquot I consistently said “I know”. I didn’t know it at the time because for me this was my way of saying “Yes, I understand what you are saying and am following you so far”. Diane had become irritated with how my attitude was coming across when I said “I know” and she walked out of the room saying to me that, “since you know it all, what is the point of me teaching you the proper way of doing it here”. I didn’t understand what Diane was saying until I had sat down to reflect on the conversation.
2. Complete the following table with information from your described misunderstanding.
|Question |Answer |
|Who was the sender? |I was until the last comment and then Diane was. |
|Who was the receiver? |Diane was until the last comment and then I was. |
|What was the message? |“I know”. |...