Cleveland Clinic Essay

299 Words2 Pages
ABOUT CLEVELAND CLINIC Cleveland Clinic is a not-for-profit, multispecialty academic medical center that includes 11 hospitals, 16 family health centers, and five ambulatory surgery centers. The organization has facilities in Ohio, Florida, Nevada, Canada, and Abu Dhabi, with a combined total of 3,400 beds and 40,000 employees. Cleveland Clinic is consistently ranked among the top tour hospitals in U.S. News 8. World Report rankings. AT A GLANCE Cleveland Clinic's enterprise performance management program offers proof that comparisons of actual performance against strategic objectives can enable healthcare organization to achieve rapid organizational change. Here are four lessons Cleveland Clinic learned from this initiative: * Align performance metrics with strategic initiatives. * Structure dashboards for the CEO. * Link performance to annual reviews. * Customize dashboard views to the specific user. Tom Wadsworth is managing director, business intelligence, Cleveland Clinic, Cleveland (wadswot@ccf.org). Brian Graves is global practice leader for healthcare, Kronos, Inc., Chelmsford, Mass., and a member of HFMA's Massachusetts-Rhode Island Chapter (bgraves@kronos.com). Steve Glass is CFO, Cleveland Clinic, Cleveland, and a member of HFMA's Northeast Ohio Chapter (glasss@ccf.org). A. Marc Harrison is vice chairman of professional staff affairs and director of medical operations, Cleveland Clinic, Cleveland (harrism1@ccf.org). Chris Donovan is senior director, finance, Cleveland Clinic, Cleveland, and a member of MFMA's Northeast Ohio Chapter (donovac@ccf.org). Andrew Proctor is administrative director, medical operations, Cleveland Clinic, Cleveland (proctoa@ccf.org). Source Citation Wadsworth, Tom, et al. "Using business intelligence to improve performance: Cleveland Clinic tracks KPIs daily to measure progress toward achieving the
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