Classic Airlines Essay

833 Words4 Pages
Classic Airlines and Marketing The purpose of this paper is to review marketing issues identified in Classic Airlines case scenario of its current marketing product or services, challenges in marketing, culture of the company, and desired goals in accomplishing the company’s desired results. Classic Airlines is ranked fifth largest airline in the world with operations of more than 375 jets in serving 240 cities with over 2,000 daily flights (Classic Airlines, 2005). In the past 25 years Classic Airlines’ has grown to 32,000 employees’ and has earned $10 million based on an 8.7 billion in sales this past year (Classic Airlines, 2005). Although the organization has remained profitable over the past decade, the company shows a 10% stock decrease compared to previous years. This financial loss has caused Classic Airlines to mandate a 15% reduction over the next 18 months to avoid potential bankruptcy. One major challenge the company faces is the 19% decrease in the number of member’s rewards and 21% decrease of flights toward remaining members. As the company’s consumer loyalty is declining, the company is also faced with increasing fuel and labor cost. In the wake of these challenges Classic Airlines will need to review its current frequent flier program with a process that will demonstrate a measurable return on investment (Classic Airlines, 2005). According to Kotler and Keller (2005) marketing is a societal process in which individuals and groups obtain needs and wants through creating or offering by freely exchanging products and services with individuals. The marketing services offered by Classic Airlines are domestic or international flights and their Classic Rewards membership program but also excellent customer service. Classic Airlines customer feedback reports suggest consumers are willing to spend more for comfort and reliability of services offered

More about Classic Airlines Essay

Open Document