Chccs400C Work Within a Legal and Ethical Framework - Assignment 1

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Task A Students need to answer the following questions: 1 Why is it important for a worker in the Community Services Industry to follow their job description? It is important for a worker in the Community Services Industry to follow their job description so as to ensure that the adequate level of duty of care is given to their clients. the right level of duty of care is important to ensure the safety of all clients. It is also important for a worker to follow their job description to ensure the confidentiality of their client is kept. There are circumstances when this confidentiality can be broken, if the client speaks of a crime and this is what the worker must understand. 2 Define the term policy. Policy can be defined as a course of actions or guidelines, which need to be followed. 3 Define the term procedure Procedure can be defined as the break down within the policy. Procedures outline what has to be done to implement the policy. 4 Why do Community Services Industry workers need to work within agency policy and procedures? Provide three (3) reasons. Three reasons as to why Community Services Industry workers need to work within agency policy and procedure are: • To ensure that the service offered is appropriate for the potential client. • To ensure that all clients are looked after at the organisation expectations. • To ensure that any complaints are adequately dealt with. 5 Give five examples of areas that should be covered in a policy/procedure manual. Five areas that should be covered in a policy/procedure manual include: • Complaints and disputes procedures • Case management procedures • Occupational health and safety procedures • Notification of child abuse procedures • Duty of care 6 Define the term legislation. Legislation can be defined as the act of making laws by a legislative body. 7 Define the term

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