Role conflicts within groups First, we will discuss role conflict and how it relates to each group in a hospital setting. Intrarole conflict occurs when there are different expectations defined for the same role. (Losh, 2011) For example, hospital administrators are obligated to manage the financial situation of the hospital, but still direct the caregivers to provide the best patient care. The greatest conflict occurs when a patient needs care, but is unable to pay. The administrator must weigh the decision of acting as a financial advocate and refusing the patient, or providing care at a monetary loss.
The waters become murky, however, when one takes into account the amount of resources allocated to providing some services or procedures to certain patients. In Plato’s argument, he asserts that essentially, healthcare should be served in a manner that reflects the interests of the greater good. At what point does the greater good become more important than an individual though? Dr. Craig Wax asserts that in Plato’s society “physicians responded to the needs of the state by devoting resources to the workers, in the process ignoring the elderly, very young, critically ill, and those who were considered genetically inferior. Such practices can lead to vile immorality and atrocities.” By all accounts, empathy is one of the most important qualities in a humane society.
Occupational Therapy is a valuable health care service and is valued as such by the Hospital administration of Leigh High Valley Hospital. Unfortunately, the employees of the OT department have bad attitudes and are hard to deal with. Thinking that they are better than everyone else, the OT department does not adhere to the organizational culture. The fundamentals of the business discipline are not being followed and profitability is at stake. To get this department in shape within six months without hiring a whole new staff is challenging; these employees need to be motivated!
To improve this experience could lead to a positive improvement from a lot of work related practices, for example safety, efficiency, quality, staff vitality and financial strength. Listen and pay attention to your customers, at the end of the day they pay your bills. Their comments and points of view on their experiences can highlight the urgency for a change, it can also engage the hearts of staff, and their output can be a very valuable asset to any strategy to improve patient and family experience. Why are HCAHPS important? You are in the people business and because of this, People represent a big intangible asset for your organization that could improve or decline the value of your everyday practices.
When it comes to goals and mission, Performance Management affects the organization directly. In order to be a successful company, they need to meet their objectives and also be able to assess the performance of their employees and the comparison of the organizations and its goals. It is crucial to set goals and initiatives to make sure that all employees are working toward the same outcome. The problem with this case study is that the hospital was facing a lacking of direction because their initiatives was not widely accepted by the current employees. The employees were unable to see their role as part of the mission of the hospital and its relation to patient care.
* It helps to achieve high level of performance and better quality standards. * It also achieves real time access to rate the clients. The United health care designs a program that evaluates the quality and cost effective performance system. Performance results to increase transparency and decision making. It helps to meet both quality and cost effective measures by patients.
ABSTRACT This report will analyze the implementation of Lean Six Sigma in the Healthcare System( even though the case study refers to Lean Thinking, Lean and Six Sigma are gathered, for example to reduce waste and make a process more directly and fluently will bring the reduction of errors and vice-versa). There it will be analyze, a case study related to an institute familiarized with Lean Six Sigma, how it was helpful to improve customer service, reducing the time waiting to processes, by focusing in joining three departments in a hospital on behalf to manage better the overcrowding of patients. The techniques used were PDSA and a flow Map. Afterwards, there will be explained how this methodology could be put in practice in an unfamiliar healthcare service with Lean Six Sigma such as Hospital in Chile, which faces several challenges related to its Radiology service and how to manage the flow of patients and coordinate it with Emergency department and maximize the resources on behalf to reduce as much as possible time (the most valuable element in Health assistance) and secondly the customer experience. The main purpose it is to proof that in the contemporary business field, Lean Six Sigma it is a very useful tool to be implemented in the Service field, compared what many managers still think that is just applied in the manufacturing field.
HOSPITAL CASE ANALYSIS 2 St. Vincent hospital case analysis What two biggest problems were cited as the reason for candidates not accepting jobs and what specific improvements would you suggest? The two biggest problems that were cited as the reason for candidates’ not accepting jobs were negative perceptions of recruited and lack of a timely follow up. These two factors or responses for not accepting the job offer is indicative that the process of the recruitment is creating an obstacle to hiring of qualified employees. The response of negative perceptions of recruited could mean that the job applying or interview process are seen in a negative way, for example, long, multiple, disorganized interviews, perceiving the interactions with the interviewer as a negative one and describing the job duties with negative aspects. The second reason, employees are not given a timely response to know if the job will be available to them or not, will encourage employees to look elsewhere for opportunities and consider jobs offers from other hospitals.
Academic and Professional Goals Alan M. Gavami Walden University Dr. Miriam Ross Academic and Professional Goals Currently, I make positive societal change with one patient at a time by showing genuine care and understanding of how they are different with different needs. This is one reason of several that I chose Walden University, since Walden has a keen awareness and teaching on multicultural competence, I find this to be Paramount. Managers in today’s healthcare environment are much more involved in management, planning, cost containment and efficiency, while providing a better work environment for the hospital staff, and better care for the patients and their family. The skills I expect to gain through getting my master’s with Walden University should give me the ability to recognize and understand problems we face on daily bases in the healthcare system. With this knowledge I plan to work toward a more cost effective and delivery system with healthcare provided to the patient population.
The Importance of Accountability Accountability is very important in the healthcare industry. An organization cannot function properly without this feature unless they plan to be unsuccessful and employees need to be accountable for their actions. Accountability is very important to the healthcare industry because in order for an organization to succeed, it takes employees being responsible for their own actions (Darby, M). If employees do not take control of how they behave or become responsible for their own actions it can cost an organization thousands or millions of dollars or go bankrupt. When a physician does an excellent job, and saves a life they are accountable.