Case Study: World Disney World

1339 Words6 Pages
Suppose competing attractions, such as Sea World and Universal Studios, lower their prices of admission. How should WDW respond? The focus of WDW strategy so far has been its differentiation through a superior quality and convenience offered in a fully customizable holiday package for the whole family. They don't compete in terms of pricing and they don't try to. Price and service are not comparable. When the competition lowers their prices, they should not immediately lower their prices too, but keep on focusing on their core competencies: The product uniqueness of the popular brand Disney, its Disney Characters and the Disney World, originated in the Disney movies. Then there is the superior quality in all areas that comes with it in order to serve for a fantastic complete family vacation experience. This includes the huge variety of offers full of convenience for all areas of a family vacation, like hotels, restaurants, fast food restaurants, electronic game rooms, shops and additional attractions and activities like golf, boating and watersports.. All this is provides for a high quality fully customizable experience for each family. If however the strategy of the competition succeeds and Walt Disney World indeed experiences a remarkable loss in market share, they could consider also lowering their prices. But again, not in order to compete on a price level, but rather to reduce/diffuse the impact of the competitions' strategy. Their focus though should remain on their core advantage, the superior customer experience. Also, instead of lowering their prices per se, they could introduce to run special offers. Examples for this would be to lower prices at certain seasons/months/weeks or days. One advantage in terms of special offers is that they own not only the resort, but everything that comes with it: The hotels, the restaurants, the leisure activities

More about Case Study: World Disney World

Open Document