Case Study Report: Ipremier Denial of Service Attack

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Case Study Report: iPremier Denial of Service Attack iPremier, a leader in on-line luxury retail sales, suffered a Denial of Service (DoS) attack in the middle of the night, crippling its website. Although the attack only lasted 75 minutes and by stroke of luck simply stopped, it had the potential to cause serious implications for the company itself, the customers, and stock holders. It is evident that this type of attack could have been circumvented and the situation brought under control in a more timely fashion. iPremier did not have the proper protocols in place to properly manage this type of attack in an efficient and effective manner. Its IT infrastructure which was outsourced to Qdata, an Internet hosting and Network Operations Center (NOC), was not up-to-date with the most reliable and trustworthy hardware and software which leads to believe the cause for the compromise and its emergency response procedures were out of date and inaccessible to point-of-contact employees ultimately leading to confusion and uncertainty in trying to rectify the situation. In light of this security breach, it is recommended that iPremier re-valuate its governing values of “discipline, professionalism, commitment to delivering results, and partnership for achieving profits” (Applegate et al., 2009, p. 341). It must address the necessity to invest in a more robust IT infrastructure including hardware and software that can minimalize threats, data compromise, provide more efficient and effective monitoring and control of its assets and to develop a solid emergency response plan providing step-by-step instructions from initiation to completion of such an emergency while remaining a leader in on-line luxury retail sales. Summary of Facts On January 12, 2007, in the middle of the night, iPremier became a victim of a DoS attack. This attack temporarily crippled the company’s

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