Case Study: Jcss

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Case Study Title Case Study 3-8: Purchasing and Implementing a Student Management System at Jefferson County School System Date: Course: Management of Technology Resources Instructor: Student: Introduction Jefferson County School System (JCSS) went through the normal means in acquiring an information system through the “Purchasing” Acquisition Approach. They organized “a small task force of administrators” to lead the project in July 1994 and then they sent out several RFPs in May 1995. While receiving several replies, JCSS started evaluating the various vendor replies through a lengthy evaluation process, narrowed their choices down to the best 3 bidders, underwent deeper evaluations with on-site demonstrations, several more telephone interviews, visiting other demo sites, and by June 1995, they finally picked a suitable vendor: DSI. In retrospect, all three vendors were competitively sufficient and satisfactorily recommended for JCSS’s needs: “Everyone seemed quite positive about all 3 vendors and their products,” and in fact, “had a difficult time deciding between the three finalists.” Regardless of which vendor they picked, it was safe to say that the purchasing process would be successful. Discussion There were several obstacles and pitfalls throughout the project, which had disastrous consequences in their system implementation phase. Some critical aspects include the lack of user-defined requirements during the purchasing phase. There was also the lack of communication and therefore a lack of participation. The computer selection committee didn’t communicate with the users, and even though they were supposed to have representatives on the committee, they didn’t know what they were doing. No one discussed the fact that any of the systems that they were looking at and whether those systems would help or satisfy our needs. As a

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