Case Study: Eastern Gear, Inc.

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Running head: CASE STUDY #1: EASTERN GEAR, INC. Case Study #1: Eastern Gear, Inc. Marlito M Urmanita California Miramar University 1 CASE STUDY #1: EASTERN GEAR, INC. 2 Case Study #1: Eastern Gear, Inc. Eastern Gear, Inc. is a small company in Philadelphia, Pennsylvania which manufactures custom-made gears for its clients. Within the company, certain process control characteristics exist to provide operational support to the company. Eastern Gear’s workforce consists of 50 highly skilled and semiskilled employees that are capable of producing the final product. Although, certification requirement to operate the intricate machinery in the company was not clearly stated, all machine operators are assumed to possess satisfactory certification in order to operate the different types of machinery. A basic company organizational structure identifies Mr. Roger Rhodes as the president and founder of Eastern Gear. Engineering department is headed by Mr. Sam Bartholomew who oversees the design in the company’s product line. Mr. Joe Irvine who is a supervisor works under Mr. Bartholomew. Other key personnel were identified and their responsibilities are explained in detail as to the degree of support to the company’s mission they each provide. Eastern Gear has an inferior supply chain management and inventor control systems. Most of the issues encountered by the company stems from the poor methodology in which customer’s orders are taken and processed. Each customer’s order is received by Mr. James Lord, sales manager and marketing vice president. Depending on the customer’s specifications, Eastern Gear manufacture gears made of different metals. Eastern Gear uses 40 different types of steel and brass alloys as raw materials (Schroeder, 2010). No diminishing manufacturing sources (DMS) from their suppliers were mentioned in the article.

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