Raving Fans Ken Blanchard Culminating Activity Book Report Table of Contents Page 3 – Introduction Page 3 and 4 - Summary of the main points Page 4 and 5 – Concept relating to the main point of the book Page 5 and 6 – Personal reflection Page 7 – Work cited Raving Fans Ken Blanchard’s Raving Fans is a book based upon a revolutionary approach to customer service. The main character, referred to as “The Area Manager” is new to his job and doesn’t know where to start. Fortunately for him, he’s paid a visit to by his Fairy Godmother, known as “Charlie”. Charlie’s purpose is to show The Area Manager the three magic secrets of creating raving fans, the ultimate in customer service. Charlie stresses that just having satisfied customers isn’t good enough anymore, and that the key to a successful business is to create raving fans.
As lead supervisor of operations, I decided to speak to the vice president of the company who is in charge of hiring the workforce and wears the hat as our human resource representative. Working in a manufacturing environment, the topic of discussion that we are always faced is the reduction of cost to build our product and I decided to interview the vice president on the topic of outsourcing and downsizing the labor force in our plant. The vice president of Lake Electronics, Jeff Wisiniewsky, has worked as
It was very touching. Also, we have a mind reading devise and we heard the part when you said, “I wanted to do something, right here, right now, to shame them…”(pg236,pg.237) We thought that was very brave of you. Let us reminded you that we have the games so there won’t be a need to destroy another district like district 13. You should be grateful that we allowed you to participate in the games. Although we liked that you did this, your actions caused a riot in Rue’s district and we had not other choice but to put down a couple of rioters.
Tick the box of those responsibilities that relate to your role: Teach/train learners – Large groups Teach/train learners – small groups Mark assignments and give feedback Work with learners on a 1:1 basis Register the learner with the awarding body Assess the learner’s work product Observe the learner in situ Mark the work against national standards Make regular appointments to support the learner to achievement Give positive feedback Submit assessed work for formative/summative internal assurance and standardisation Carry out internal quality assurance Attend training meetings and gain feedback Be a positive role model for your learners Tick Task 2 U1 AC 1.1 - Now we have identified some of your roles and responsibilities, explain the teaching role and responsibilities in education and training. (Please attach any additional sheets and supporting evidence.) There are certain responsibilities a teacher has when in the educational environment, this is from the needs of learners to the expectations of an awarding body. A teacher will take into account the needs of an individual alongside the group’s needs. This can be done by pre assessment screening, information can easy obtain from these and help
You can also inroll in continueing education classes at a local community college. As as specialized assistant you may be expected to preform some of the following functions. Creating budgets, calculate billing statements, and compile financial rewards. In both the regular and specialized administrative assistanting positions I can see where the knowledge that I am gaining could be used. One duty I may be assigned as an office assistant may be to assist in the preparing of the finanical statements.
2.1 School Governors School Governors work as a team and come together from volunteers from the local community, parents and teachers this is so they have a adequate diversity of views and experience. The Governing body is accountable for the performance of the school, plans the schools future direction, selects the head teacher, makes decisions on the schools budget and staffing, including the performance management policy. They makes sure the curriculum is followed and taught well. Decides how the school can encourage its aims and values. School governors are at the heart of how a school operates, how they do there job effects the interests of pupils, staff and the reputation of a school in the community.
Explain expectations about own work role as expressed in relevant standards As a teaching assistant I can refer to various standards which explain the expectations in regard to my job role. First of all I could refer to my job contract and job description for clear guidelines about my role. My job description outlines 4 main areas as expected as my main duties. There is support for the pupils, which would include duties such as establishing and maintaining positive relationships with our pupils. I should provide specific support to the pupils while supporting learning activities.
It listed dated expectations for employee training, as well as tasks my manager required of me. Performance appraisals are an efficient way for an employee to promote themselves within a company. After I received my performance appraisal, I was given the opportunity to review the appraisal with my manager and ask her questions about the comments that she made towards my work performance. I was also able to discuss with her, about what training I wanted to pursue towards my own personal goal within the company. The review was signed by my manager and me, at which I was given a carbon copy of as well.
Having recognized Carl’s value it was also suggested to rehire Carl in a new position as an internal consultant to the system administrator (Legal Environment, 2002). Recommended Metrics As a means of assisting laid off workers, FastServe will provide career counseling as well as recommendations appropriate to the performance of those workers. FastServe will also provide a modest severance package to Brian Carter and Jenny Hill as they work at finding new job placement; while Carl Haimes will be followed up with about his referral to the internal consultants’ position.
Self Managers. I demonstrate the above skills when I complete training and/or distance learning courses. I like to further my learning, by taking part in as much training as possible to better my knowledge in my role as a carer. E.g. I had heard about some ‘distance learning’ courses that a few of my colleagues had completed in the past, and enquired to my manager about any available.