Case Analysis-Pizza Inc

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Case analysis – Pizza Hut Inc Situation Analysis On June 15, 1958, Dan and Frank Carney, two college students from Wichita, Kansas, opened the first Pizza Hut restaurant. It was a big success and by 1963 they opened 43 restaurants (including franchisees).In 1977 it was acquired by Pepsico, Inc and by 1981 Pizza Hut became the largest pizza restaurant chain in the world ( both in sales and number of restaurants). Till 1984 Pizza Hut never considered Domino’s its competitor. In 1985 Domino’s opened 954 new outlets – the highest one-year total ever recorded by a food service company. But in 1986 Domino’s system wide sales accounted for 29% (Exhibit 1) of the whole pizza market. And they were still operating in the deli every segment only. Pizza Hut has to focus on how to increase the profitability of delivery units and their expansion while safe guarding the sale interest of Pizza Hut restaurants. The concept of pizza delivery was fast catching up and market in this segment was expanding. The traditional system of eat-in restaurants was facing bottlenecks due to addition of delivery services. For company the training of managers and employees for the delivery units was becoming a issue. Secondly the company wanted to implement an expensive Customer Service Centre (CSC) linking various Pizza hut outlets for the delivery system. Under the scheme they would provide the service to participating franchisees at the rate of $0.65 per call. Problem Identification Pizza Hut experienced the effects of Domino’s expansion in its company-owned stores. These stores controlled most of the large, densely populated metropolitan markets. By late 1985 , Pizza Hut senior management was convinced that Domino’s dominance of the fast growing delivery segment was the major threat to pizza Hut’s continued leadership of the overall pizza market. By 1986, Domino’s had begun to extend

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