Case 7 Amazon.Com

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Case Study: Amazon: One E-store to Rule Them All Amazon Webstore is a comprehensive, full-featured eCommerce product that enables companies of all sizes to build and operate an eCommerce business. Amazon Webstore manages every aspect of running an eCommerce business from design and merchandising, to catalog and inventory management, to checkout and payment processing with fraud protection. It uniquely combines a comprehensive tool-set for fast design and implementation, with full flexibility and control of branding, design, merchandising and customer experience. Amazon Webstore also enables companies to deliver a personalized, cross-channel experience with applications for website, store and phone ordering, and customer service, and provides a single interface for unified management and visibility across all channels. Webstore incorporates Amazon's eCommerce expertise for ongoing success, easily integrates with other Amazon services like “Selling on Amazon” and “Fulfilment by Amazon”, and leverages the strength, security and reliability of Amazon's infrastructure. Amazon.com has soared ahead of other e-retailers to become the leading online merchant of just about everything. What Amazon can’t carry in its 22 world-wide warehouses, affiliated retailers distribute for it. Not content to rest on his laurels, CEO Jeff Bezos has introduced a number of new services to keep customers glued to the Amazon site. But will the investments pay off? Discussion Questions: 1. In what ways does Bezos’s decision to develop and sell the Kindle show systematic and intuitive thinking? Answer: For Bezos, the most logical thing to sell over the internet was books. Why books? It was because Bezos was willing to bet that book buyers would be willing to give up the cozy, coffee-shop, browsing environment of the local bookstore if he could offer them the “earth’s biggest bookstore,”

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