Case 4 Essay

558 Words3 Pages
1. What are the positive and negative aspects of Andersen’s use of the GPS-based system to monitor his drivers and salespeople? Positives: It helps Anderson cut costs and it reduces the amount of time that a truck driver claims and reduces this variation and increases efficiency. Also this keeps track of company resources such as wear and tear on the truck and gasoline. Today the price of gas in nearly 4 dollars and it can be very expensive if it isn’t used properly, so using this system can drastically mitigate the damage done by wasting gas. This is the same for sales persons, and it will help the company validate the travel information submitted by the sales people and compensate expenses accordingly. This once again will help the company save money that they can reinvest for other processes to grow and expand. Negatives: It kills an employee’s morale. It gives them the impression that the company doesn’t trust its employees and it can take a toll on the quality of service the company provides to its customers. Because the service a truck driver provides is fairly lower than a sales person may the impact is much lower on a truck driver. There might be additional benefits by letting sales people a little more leniency and this could cause them a little more happiness and enable them to provide better services. 2. What advice do you have for Andersen about the use of the system for supervising, evaluating, and compensating his drivers and salespeople? I think that Anderson should treat his drivers and sales people a little bit different from each other. The sales person directly deals with the customer and a truck driver really doesn’t. So it is okay to question the behavior of truck driver. However, a salesperson has to talk and persuade the customer, so unless the sales person is in a good mood and is compensated for all his expenses it is hard to get the
Open Document