Case 1: Ups Global Operations with the Diad Iv

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Question 1 What are UPS "Smart Labels?" What role do they play in UPS operations? Answer: The UPS “Smart Labels” are computer-generated shipping labels that you can create using your personal computer. The information that the smart labels containe on their barcodes provide the user with increased reliability, the ability to improve transit time since it connect with a GPS and access to the value-added services reserved for packages. This system plays a very important role at the UPS operations because at each and every station of the UPS process the package with the barcode is scanned and that help because the main database of the system is updating the information providing the customer with up-to-date tracking expirence about the package but also helping the delivery schedule and ensuring the best and on time delivery of the package. Question 2 Write out the steps a package takes from pick-up by a UPS driver to delivery including the role of DIAD, the UPS Data Center, and the UPS Package Center. Answer: All start when the customer provides the necessary information such as details about the package and the destination. Then the UPS personel are able to insert that information in the main database and after that automatically the system generates a smart label, which will be attached to the package. Then every driver has his/her own DIAD IV, which is the newest model for the UPS device. That will provide to the driver with the nesecary updates his/her route for the day and by connecting to different cell phone signal antennas it downloads information about re-routings and new pick-ups they might need to do. When a package gets picked-up or delivered by the driver, it’s barcode gets scanned and the information that includes are sent up to the main UPS Data Center, this process is really helpful because it’s providing up-to-date information about the

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