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ESLSCA
MIBA - Group 44C
Contemporary Management Course

Case Study # 02 Worksheet
Natural Disasters And The Decisions That Follow

Case Study No.1
Natural Disasters And The Decisions That Follow
Problem Definition
Work place violence is any physical assault, threatening behavior, or verbal abuse occurring in the work setting.
A work place may be any location either permanent or temporary where an employee performs any work-related duty.
This includes, but is not limited to the buildings and the surrounding perimeters, including the parking lots, field location, and clients’ homes and traveling to and from work assignments.
Justification of the problem
  * Prevalence of handguns and other weapons among patients, their families, or friends
  * Increasing use of hospitals by the criminal justice system for criminal holds and the care of acutely disturbed, violent individuals.
  * Increasing number of acute and chronically mentally ill patients being released from hospitals without follow-up care, who now have the right to refuse medicine and who can no longer be hospitalized involuntarily unless they pose a threat to themselves or others.
  * Availability of drugs and money at hospitals, clinics and pharmacies, making them likely robbery targets.
  * Unrestricted movement of the public in clinics and hospitals.
  * Presence of gang members, drug/alcohol abusers, trauma patients, distraught family members.
  * Low staffing levels during times of increased activity such as meal and visiting times, transporting of patients.
  * Presence of gang members, drug/alcohol abusers, trauma patients, distraught family members.
  * Isolated work with clients during exams or treatment
  * Solo work, often in remote locations, high crime settings with no back-up or means of obtaining assistance such as communication devices or alarm systems.
  * Lack of training in recognizing and managing escalating hostile and aggressive behavior
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