We could bring up the case as a sample to demonstrate what we are discussing about. However, adding a question to prove our point is not recommended in academic writing. The subject line information to identify the situation has to be included on the head of the memo. In addition, clarity, correctness, and courtesy are very important and they represent for our efforts. The memo should be clearly written and organized in direct order, beginning with the objective and then systematically and covering the vital bits of information (Rentz, 2008).
It is important to note that all of the founders would need to be well informed and kept satisfied with the decisions as you are the key players in any choices related to Original Travel. ii. Customers (External Stake holders) Customer and clients of original travel have one primary concern which is getting the highest quality of service for their money. They would have a high level of power, yet a low level of interest. If you choose to merge it would be good for customers and clients as they will have a variety of holidays to choose from.
How do I expect my audience to react to this message? I think that Jeff will be upset about the answer, but will also be okay with the answer. 6. What are my audience’s values in relation to this message? What do they care about most?
Life Styles Inventory Evaluation Sue Fernandez GM591 Professor: Marco Faggione May 13, 2012 Personal Thinking Styles My results from the LSI test shows my primary thinking style is affiliative and my backup is conventional. I believe these personal styles are an accurate fit of my personality. Since affiliative means being cooperative, friendly, and has a genuine concern for others and conventional describes someone who values policies and practices, it fits my personal and work life. While I was college I worked for an optometrist selling eye ware to patients. I realized then that I loved helping people and trying to meet their needs was a challenge that enticed me.
Secondly, it prevents your company from appearing unprofessional. Include your name at the beginning of the call and ask the customer how you can assist them. Your first name is sufficient. Giving your name makes the call personable and friendly. An example of a professional greeting is, “Thank you for calling Chevron Company in Tustin.
Specific roles will have to be given to individual team members and allocate resources that help goals to be achieved. Afterwards we will need to identify sales target and reporting procedures and expected outcomes. Lastly we will need to let them know the actions they will need to take and how their actions will impact the work of other team members. Performance against the the organization’s quality and delivery standards will involve collecting data that relates to the actual performances of employees and mapping it against the expected performance. It is then possible to determine the extent to which actual performance meets intended performances.
This means that they must effectively be able to communicate with customers as this could be the difference into whether a product sells or not e.g. if Tesco's are having a complaint about a electronic device that doesn't work then they would ask for a replacement or a refund however they may not have the receipt so the customer would not be able to get a refund however they may be able to negotiate and the business must think of a solution to avoid any misunderstanding or conflict. As customers are the main attraction of the business, they need to be impressed by what the business has to offer. When the business needs to provide service or sell products to customers they will have to use persuasive techniques to make them purchase goods from the business. The assorted ways in which a business communicates with the customers effectively to satisfy them is known as the 'Promotional mix'.
P3,M2: In this report I am going to be talking about the different marketing research techniques a business can use to find out information about their business. As well as this I will be discussing the limitations involved in each marketing technique. Firstly what is marketing research? Marketing research is defined as “The process of assessing the viability of a new product or service through techniques such as surveys, product testing and focus groups. Market research allows a company to discover who their target market is and what these consumers think about a product or service before it becomes available to the public.” I am going to be relating this to Tesco for their marketing techniques.
1. What are the potential sources of the problem? Answer: In the case I am I hired as a consultant to help Interwest Healthcare Corp. with their ongoing problem with data entry among staff. In the case there are a few potential sources to the continuing problem. The first source could be the data entry system the company is using.
Listen carefully and show that you understand how the customer is feeling. Take responsibility for meeting your customer’s needs – don’t leave it to others or blame others. Treat every customer as an individual and treat them with respect. Be responsive. Go the extra mile to help the customer.