If people feel you are approachable then they will not hesitate to seek any clarification they may require on any communication and this in itself supports effective communication. Other means of supporting communication can be the utilisation of various forms and or arranging regular meetings (and minutes) with the concerned persons. Action Plans can sometimes be drawn up showing target completion dates and/or outcomes against each point being communicated. 1.3 Analyse the barriers and challenges to communication within own job role. There are numerous barriers and challenges that I have to consider when communicating with others.
Following these guidelines, procedures and codes of practice allow everyone to be treated equally and help prevent or solve any issues that arise in the work place. Planning and priority of my work is fundamental as without a plan I would not have a clear idea of what needs to be done, affecting my time management and causing disturbance to others who are depending on my work. With a plan such as a ‘to do list’ I am able to work effectively and efficiently knowing approximately what I am doing to guarantee anything of high importance can be processed immediately. As a result, if I am asked to take on more work I can check my plan and give a realistic answer. Agreeing to realistic targets and being honest with the amount of work I am able to handle allows me to manage my work flow accordingly ensuring targets are realistic to achieve.
Working relationships are based on formal policies and procedures. Working relationships are professionally based. As a support worker, it is my job to deliver a very high standard of service to individuals. This includes supported day to day living i.e. personal care, domestic tasks and any activities or appointments they need to attend to.
UNIT 501 – Use and develop systems that promote communication 1.1 Being able to communicate effectively builds trust, respect, enhances learning and accomplishes goals. Within my job role the level of communication I have to uphold has to be one of paramount importance. I have a role of great responsibility dealing with service users and their families or advocates / health professionals and external agencies. Therefore, my communication has to be clear and professional whilst I am conveying instruction and information. I consider communication to be successful when the desired objective is attained.
Unit 206 Understand the role of the social care worker Outcome 1 Understand working relationships in social care settings Working relationships are based on formal policies and procedures and agreed ways of working; these are bound by contracts of employment and have codes of practice to be followed – working relationships are professional based. My responsibility as a support worker is to deliver very high standard services to individuals. This includes supporting people with everyday living e.g. personal car, shopping, cooking. Personal relationships are based on emotions and are informal.
We believe in fostering the creativity in all of our employees so that they can produce JAJ quality services at the first hello with our customers. Attitude reflects leadership and our customers will feel important and involved with their specific project with us. JAJ Profession Services has a basic business model and as we continue to grow we will evolve to become a stronger better steering business. Marketing is significant to getting our services sold and utilized; we target the specific needs of each individual client. Our customers will get exactly what they want and we will not waist resources.
Ways we can ensure standards stay high include providing excellent customer service, retaining good levels of communication, keeping them informed at all times, offer information in a professional manner, treating customers with a positive attitude and responding to customer feedback. Personal Development is important for all staff to consider regardless of the level at which they work. It is about taking note of aspirations and goals and planning a way of pursuing these. Those who make Personal Development plans tend to be healthier, happier, focused people. It is therefore important that all departments encourage their staff to work towards CPD and training and development
* Only doing tasks and jobs that I’m trained and confident to do in my job description. * Follow procedures, standards and codes of practice. * Cooperate with my employer and fellow employees and report and concerns about fulfilling my job role and responsibilities. * Listen to people’s criticism about my work and where appropriate take action on what they say. * Keep my knowledge, skills and training up to date.
It allows me to manage my time effectively to meet objectives and deadlines. Everything is a lot clear and easier if we establish exactly what we are supposed to be doing, to what standard and to what time limit. Having a plan allows my line manager to know my daily task and allows them to check I understand my work objectives.I need to be accountable and
Write a report on what you have learnt from this unit that could be used to maintain open communication with your manager? Three things I have learnt/ Enjoyed reading Establishing a team plan/ purpose/ goal is the teams main focus point, without having set goals there is no need for a team. The planning process is very important and all team members should be involved at this early and important stage as well be in agreement, the planning stage set by the team members is to create/meet excepted outcomes set by the organisation as well as to establish outputs, key performance indicators and goals . All team Planning is an on going cycle: I believe these steps could be taken as guidelines Planning – Set goals and measures Monitoring – Measure performance, provide feedback Develop – Developing skills and knowledge, improving work performance Assessing – Overall performance of individual and team Rewarding – Praising/ Rewarding good work performance Feedback is so important regardless of what you are doing, It can make or break business/organisation. Feedback implies discussion, reinforcement and