The main standards of my job role are to provide a high level of professional care to all residents giving them the upmost dignity and respect and also giving families and friend’s emotional support. Standards involving personal care and communication in my role are very important because it sets an example to other staff and new staff and can help them to understand how their role as a career should be executed. 3. There are a number of ways to ensure that personal attitudes or beliefs do not obstruct the quality of my work; it is important to leave any problems in your personal life at the door, so you are starting your shift with a clear, fresh mind set. It is important to remain completely professional at all times because you are performing a duty of care.
The focus of training tends to be on the staff group delivering the services, to ensure that all recommendations and standards are achieved. p.d.p is important for my career, increases my employability, and helps me progress and gain promotion within my work place. As a senior member of staff, I am responsible for others: Staff, residents, visitors, etc so it is paramount that I am knowledgeable in all areas of management, Also is important for me to ensure that staff recive the training to ensure that they are aware of and follow, the current health & social care standards, legislation, and guidelines for good practice. .This will ensure a good work force are following all the same standadrs to ensure that best practices are met and a high quality of care is given to the clients, I ensure the team of staff i supervise have regular traing some that is refresher training on a yearly basisfoe example manual handling/administration of medication and the medication error policy and procedure this is one i ensure ,as i dont want any medication error but if this was to hapen, as we are only human i want to stress the importance of reporting and what the out comes are if you dont report/safe guarding which is in house and deliverd by yearly trained D.A.P.A(DESIGNATED ADULT PROTECTUON .) /health and safty training and ensure my team have read or
Communication between colleagues is essential, so that it ensures a continuity of care for the client, and all staff are aware of the current needs of the client. 1.2 Explain how effective communication affects relationships in the work setting. Within the care setting I communicate using: Communication books, Handovers with Colleagues, Staff meetings, and super visions with my team leader. All these was of communicating help with work relationships between yourself, other staff and tenants. The staff are always up to date with anything new with the tenant ie medication changes, And the tenants know they are being cared for correctly by all staff.
Following best practice within your work role; As a guidance to follow the best practice I use the Codes of Practice and Care Quality Commission`s outcomes from which I can learn more to improve my practice. Every time I care for a patient my goal is to provide a high standard of care or to make all the effort to do it even when is not possible. I try to smile and make a difference for the patient applying person-centred approach care. I know is not always possible to apply the person-centred approach but I make every effort to do it and when the patient is satisfied with the care has been received is a feel better. I know a care assistance can make a huge difference in the care of the patient and always the care assistant is the bridge between the patient-nurse-doctors and family as is more in direct contact with the patient.
EXPLAIN HOW COMMUNICATION AFFECTS RELATIONSHIPS IN THE WORK SETTING When people communicate well with individuals in a work setting they usually feel satisfied. Good communication ensures that service users receive the best quality care and their individual needs met. It also enables you to build a strong relationship with a service users and colleagues. A relationship is built on trust. Trust is essential as care staff deal with every part of a service user’s life including very intimate personal care.
The support workers roles is too make sure they support the individual to there best of there ability and follow their care plan. It is the support workers role to provide the client with good quality of care. To do this you need to involve the individual in any decision making and encourage both there participation and feedback. The role of a care manager fulfils the role of a registered manager. The manager will be available to talk about any issues concerning the individuals 24 hours a day or if any problems occur.
Explain how effective communication affects all aspects of the learners work. Within the care setting I communicate using: Communication books, Handover with Colleagues, staff message book, Staff meetings, meetings with my Line Manager Etc. Effective communication is important as it ensures that information is: clear, concise, accurate, non-judgmental, and informative. This reduces the possibility of mistakes being made, and ensuring appropriate care service delivery. It is important to work as a team with your colleagues, so that you all
These concepts would be leadership, putting the patient first, communication and improvement. An organizations leadership should be trustworthy and be readily available when their staff comes to them with any concerns or issues they have with the facility. This concept also coincides with putting patients first. The staff should make it there top priority to understand their patients need. A patient safety and satisfaction should be the staff main focus.
Working in the Health and Social Care industry I think the most important thing is the service users and our health and social care workers and their happiness. The more I reflect and enhance my own knowledge the more effective the learning and training will be. We also have to take responsibility for our own behaviour on people that we manage and train and encourage them to show positive behaviour too. 1.2 – Analyse potential barriers to professional development There are a number of barriers within my role. Once the barriers have been identified I should look to overcome these.
Through experience, we develop our skills and knowledge. For most nurses, being able to provide excellent care to our patients is a source of great personal and professional satisfaction. Although team leaders often find opportunities to apply their clinical expertise to direct patient care, their primary responsibility is to facilitate the patient care delivered by members of their team. Competent team leaders are able to look at the big picture. Nurses who assume a leadership role must be able to understand and prioritize the work of the unit as a whole.